Urgent Hiring for -: Technical Support Executive (International BPO) – Antivirus & Printer Support – Noida – 9650225383

Urgent Hiring for -: Technical Support Executive (International BPO) – Antivirus & Printer Support – Noida – 9650225383 Location: Noida Salary – 20,000/- to 60,000/- Job Type: Full-Time and Night Shift – (USA Process) Experience: 1–10 years Industry: IT Services / Technical Support Job Type: Full-Time – Work from Office Apply only Immediate joiner candidates ________________________________________ Job Summary: We are seeking a motivated and tech-savvy Technical Support Executive to provide remote and/or onsite assistance for antivirus activation, printer installation, and troubleshooting. The ideal candidate will have strong problem-solving skills, effective communication abilities, and a customer-first mindset. ________________________________________ Key Responsibilities: • Antivirus Support: o Guide users through the activation and configuration of antivirus software (e.g., Norton, McAfee, Kaspersky, etc.) o Assist with license key activation, renewals, and user account setup. o Resolve issues related to virus detection, removal, and quarantine. • Printer Installation & Troubleshooting: o Install and configure printers (wired, wireless, network) for Windows and macOS environments. o Troubleshoot common printer issues such as connectivity, driver errors, spooler problems, and print quality. o Assist with scanner setup and multifunction device configurations. • General Tech Support: o Handle inbound support queries via phone, email, or remote access tools. o Maintain records of customer interactions and technical issues in ticketing systems. o Provide clear, step-by-step instructions to non-technical users. ________________________________________ Requirements: • Basic knowledge of operating systems (Windows/macOS), antivirus software, and printer hardware. • Familiarity with remote support tools (e.g., TeamViewer, AnyDesk). • Good communication and interpersonal skills. • Ability to troubleshoot technical issues logically and efficiently. • Flexibility to work in rotational shifts (if required). ________________________________________ Preferred Qualifications: • Diploma/Degree in Computer Science, IT, or related field. • Certification in IT Support or Networking (e.g., CompTIA A+, MCP) is a plus. • Experience with multiple printer brands (HP, Canon, Epson, Brother, etc.)