USA Banking Fraud Operation Executive – International BPO - 9650225383

Job Title: USA Banking Fraud Operation Executive

Industry: International BPO / Banking & Financial Services

Department: Fraud Operations / Risk Management

Job Type: Full-Time

Process: USA Banking Fraud Operations

Experience: 1–5 Years

Location: Noida

Salary: ₹25,000 – ₹55,000 per month + Attractive Incentives + Performance Bonus

Shift: Rotational / Night Shift (US Process)

Job Summary

We are looking for a detail-oriented and customer-focused USA Banking Fraud Operation Executive to join our International BPO team in Noida. The role involves monitoring suspicious banking activities, verifying transactions, assisting customers with fraud-related concerns, and ensuring compliance with banking regulations and internal risk management policies.

The ideal candidate should have experience in Banking Operations, Fraud Detection, Risk Management, Customer Service, or International BPO, along with excellent communication and analytical skills.

Key Responsibilities

• Monitor suspicious banking transactions and fraud alerts.
• Review and investigate potentially fraudulent debit card, credit card, and online banking transactions.
• Contact customers to verify suspicious account activities.
• Handle inbound and outbound calls related to fraud investigations.
• Block, unblock, or secure customer accounts/cards as per banking procedures.
• Escalate high-risk fraud cases to senior fraud investigators.
• Maintain accurate case documentation and customer records.
• Follow banking compliance policies, AML, KYC, and fraud prevention guidelines.
• Ensure timely resolution of fraud-related customer queries.
• Meet productivity, quality, and compliance targets.
• Work closely with internal banking and fraud investigation teams.
• Maintain high levels of confidentiality and data security.

Required Skills

• Banking Fraud Operations
• Fraud Detection
• Transaction Monitoring
• Banking Customer Service
• Risk Analysis
• Fraud Investigation
• AML Compliance
• KYC Verification
• Credit Card Fraud Monitoring
• Debit Card Fraud Monitoring
• Online Banking Support
• Customer Verification
• International Voice Process
• Banking Operations
• Customer Relationship Management
• Analytical Skills
• Communication Skills
• Problem Solving
• Case Management
• MS Office & CRM Knowledge

Eligibility Criteria

• Graduate in any discipline.
• 1–5 years of experience in International BPO, Banking Operations, Fraud Detection, Risk Management, Financial Services, or Customer Support.
• Experience in US Banking Process will be an added advantage.
• Excellent spoken English and communication skills.
• Strong analytical and problem-solving abilities.
• Comfortable working in rotational/night shifts.
• Basic computer and CRM knowledge.

Benefits

• Fixed Salary: ₹25,000 – ₹55,000 per month
• Attractive Monthly Incentives
• Performance Bonus
• Paid Training
• Career Growth Opportunities
• Employee Rewards & Recognition Programs
• International Work Environment
• Health Benefits (as per company policy)
• Paid Leaves
• Supportive Team Culture

Job Location

• Noida
• Sector 62 Noida
• Sector 63 Noida
• Greater Noida
• Noida Extension
• Delhi NCR