Customer care executive - Customer Support & Voice Process

Urgent Hiring: Customer care executive - Customer Support & Voice Process in Whitefield, Bengaluru, Karnataka

Cogent E Services is actively conducting direct walk-ins and virtual interviews for Customer care executive - Customer Support & Voice Process (International Voice Process (US/UK Customer Support)) located in Whitefield, Bengaluru, Karnataka. Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply.

💼 Job Overview & Work Culture

As part of our customer success team at Cogent E Services, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores.

🎯 Key Responsibilities & Day-to-Day Duties

• Customer Communication: Handle international voice process (us/uk customer support) calls/chats in a courteous, friendly, and professional manner.
• Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR).
• CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and escalate technical issues to respective department leads.
• Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings.
• Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery.

🎓 Eligibility & Candidate Profile

• Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B.Com, B.A, B.Sc, BBA, BCA, B.Tech).
• Experience: Fresher (Freshers with good verbal communication skills and confidence are warmly welcome).
• Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage).
• Technical Skills: Basic computer operating knowledge, fast typing speed (20–30+ WPM), and familiarity with MS Office / CRM portals.

💰 Compensation, Shift Timings & Benefits

• Salary Package: ₹2,00,000 - ₹3,00,000 P.A. + Attractive Monthly Performance Incentives.
• Job Type & Shift: Full-Time (Day Shifts / Rotational Shifts with Fixed Offs).
• Perks: Performance awards, paid training period, high internal growth opportunities (IJP) to Quality Analyst / Team Leader roles.
• Zero Charges: 100% Direct Company Hiring. Zero registration or consultancy fees.

📍 How to Apply

Interested candidates can apply directly on Pagaar India using the Direct Apply or WhatsApp HR button for immediate interview scheduling.