BPO Customer Support Executive – Job Description
Job Title: Customer Support Executive (Voice/Non-Voice Process)
Department: Customer Service / Operations
Location: [City/Remote]
Experience: Freshers & Experienced Candidates
Qualification: 12th Pass / Graduate
Key Responsibilities
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Handle inbound and outbound customer calls, emails, or chat interactions.
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Resolve customer queries, complaints, and service requests efficiently.
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Provide accurate information about products, services, and company policies.
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Maintain records of customer interactions in CRM systems.
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Escalate unresolved issues to the appropriate team when required.
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Meet quality, productivity, and customer satisfaction targets.
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Follow company processes and compliance guidelines.
Required Skills
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Good verbal and written communication skills.
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Basic computer knowledge and typing skills.
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Customer-focused attitude with strong problem-solving abilities.
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Ability to work in rotational shifts.
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Active listening and interpersonal skills.
Preferred Qualifications
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Experience in BPO, call center, or customer service roles is an advantage.
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Familiarity with CRM tools and customer support software.
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Multilingual skills are a plus.
Salary
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Freshers: ₹1.8–3.5 LPA (varies by company and location)
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Experienced: ₹3–6 LPA+ depending on process and skills.
