BPO / MALL ROAD / 15000

BPO Customer Support Executive – Job Description

Job Title: Customer Support Executive (Voice/Non-Voice Process)
Department: Customer Service / Operations
Location: [City/Remote]
Experience: Freshers & Experienced Candidates
Qualification: 12th Pass / Graduate

Key Responsibilities

• Handle inbound and outbound customer calls, emails, or chat interactions.
• Resolve customer queries, complaints, and service requests efficiently.
• Provide accurate information about products, services, and company policies.
• Maintain records of customer interactions in CRM systems.
• Escalate unresolved issues to the appropriate team when required.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company processes and compliance guidelines.

Required Skills

• Good verbal and written communication skills.
• Basic computer knowledge and typing skills.
• Customer-focused attitude with strong problem-solving abilities.
• Ability to work in rotational shifts.
• Active listening and interpersonal skills.

Preferred Qualifications

• Experience in BPO, call center, or customer service roles is an advantage.
• Familiarity with CRM tools and customer support software.
• Multilingual skills are a plus.

Salary

• Freshers: ₹1.8–3.5 LPA (varies by company and location)
• Experienced: ₹3–6 LPA+ depending on process and skills.