1. General Manager / Dealer Principal

Job Title

General Manager 

Department

Management

Job Type

Full-Time

Reports To

Dealer Principal / Owner

Job Overview

We are looking for an experienced and dynamic General Manager / Dealer Principal to lead our dealership operations. The ideal candidate will be responsible for driving business growth, improving profitability, ensuring customer satisfaction, maintaining OEM compliance, and leading cross-functional teams to achieve organizational objectives.

Key Responsibilities

• Develop and execute dealership business plans and growth strategies.
• Set and monitor daily, weekly, and monthly sales and operational targets.
• Manage dealership revenue, profitability, operating expenses, and receivables.
• Lead and coordinate Sales, Service, Spare Parts, Finance, HR, and Administration departments.
• Ensure compliance with OEM standards, statutory regulations, and audit requirements.
• Build and maintain relationships with OEM representatives, institutional customers, and fleet clients.
• Monitor business KPIs and implement improvement initiatives.
• Drive customer satisfaction and continuous process improvement.
• Develop, mentor, and evaluate department heads and employees.
• Identify new business opportunities and improve overall dealership performance.

Eligibility Criteria

Education: Graduate (MBA preferred)

Experience: 8–12+ years in Automobile Dealership Management

Required Skills

• Leadership & Team Management
• Business Planning
• Financial & Commercial Acumen
• Strategic Decision Making
• Customer Relationship Management
• Communication & Negotiation Skills
• OEM Process Knowledge

Key Performance Indicators (KPIs)

• Revenue Growth
• Profitability
• Business Target Achievement
• Customer Satisfaction Index (CSI)
• Receivables Management
• Operational Efficiency