Business Development Manager BPO

Job Description: Business Development Manager (BPO)

📌 Position Overview

·         Role: Business Development Manager – BPO

·         Location: Noida Sector 63, Uttar Pradesh (Work from Office)

·         Job Type: Full-Time

·         Experience: 2+ Years in BPO/ITES Business Development

·         Salary: ₹30,000 – ₹50,000 per month + Performance-Based Incentives

·         Industry: BPO / ITES / Customer Support / Sales

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🎯 About the Role

We are looking for an experienced and result-oriented Business Development Manager to lead our BPO business development activities. In this role, you will generate new domestic and international business opportunities. The ideal candidate possesses a strong network and a proven track record in acquiring BPO, Call Center, Customer Support, Sales, Lead Generation, Technical Support, and Back-Office projects.

🚀 Key Responsibilities

·         Project Acquisition: Identify and secure new BPO/Call Center projects from both domestic and international clients.

·         Lead Generation: Source high-quality leads via LinkedIn, email marketing, cold calling, networking, references, and online platforms.

·         Relationship Management: Build and maintain strong ties with Founders, CEOs, business owners, and procurement teams.

·         End-to-End Sales Lifecycle: Manage the complete pipeline from lead generation and qualification to proposal, negotiation, closure, and onboarding.

·         Service Expansion: Pitches solutions across diverse domains including voice, non-voice, inbound, outbound, sales, tech support, KPO, and back-office processes.

·         Strategic Partnerships: Explore sub-vendor outsourcing, white-label agreements, and strategic alliance opportunities.

·         Commercial Negotiation: Finalize commercials, pricing structures, Service Level Agreements (SLAs), and client contracts.

·         Process Transition: Coordinate closely with internal operations and management teams for successful client onboarding.

·         Pipeline Reporting: Maintain a transparent sales pipeline and provide structured reports on leads, meetings, and conversion rates.

Requirements & Qualifications

·         Experience: Minimum 2 years of dedicated experience in BPO/ITES Business Development.

·         Geographic Focus: Prior experience or existing networks in acquiring projects from the USA, Canada, UK, Australia, and India is highly preferred.

·         Domain Knowledge: Deep understanding of the BPO outsourcing industry, international processes, and delivery models.

·         Communication: Exceptional verbal, written, negotiation, and high-impact presentation skills.

·         Tools Savvy: Highly proficient in LinkedIn Sales Navigator, email outreach software, and CRM platforms.

·         Background: Previous experience with BPO/KPO firms, call centers, lead generation agencies, or BPO consultancies is a major advantage.

📊 Key Performance Indicators (KPIs)

·         Number of qualified BPO leads generated.

·         Client meetings and demos successfully scheduled.

·         Accuracy and volume of proposals submitted.

·         Volume of new clients acquired and monthly revenue generated.

·         Final conversion/closure rate and client retention score.