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Urgent Hiring: Customer Relationship Management - Customer Support & Voice Process in Prabhadevi, Mumbai, Maharashtra SCHR Engaging LLP is actively conducting direct walk-ins and virtual interviews for Customer Relationship Management - Customer Support & Voice Process (International Voice Process (US/UK Customer Support)) located in Prabhadevi, Mumbai, Maharashtra. Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply. Job Overview & Work Culture As part of our customer success team at SCHR Engaging LLP, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores. Key Responsibilities & Day-to-Day Duties Customer Communication: Handle international voice process (us/uk customer support) calls/chats in a courteous, friendly, and professional manner. Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR). CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and escalate technical issues to respective department leads. Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings. Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery. Eligibility & Candidate Profile Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B. Com, B. A, B. Sc, BBA, BCA, B. Tech). Experience: 1-3 Years (Freshers with good verbal communication skills and confidence are warmly welcome). Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage). Technical Skills: Basic computer operating knowledge, fast typing speed (2030+ WPM), and familiarity with MS Office / CRM portals. Compensation, Shift Timings & Benefits Salary Package: 2,00,000 - 3,00,000 P. A. + Attractive Monthly Performance Incentives. Job Type & Shift: Full-Time (Day Shifts / Rotational Shifts with Fixed Offs). Perks: Performance awards, paid training period, high internal growth opportunities (IJP) to Quality Analyst / Team Leader roles. Zero Charges: 100% Direct Company Hiring. Zero registration or consultancy fees. How to Apply Interested candidates can apply directly on Pagaar India using the Direct Apply or WhatsApp HR button for immediate interview scheduling.
Key Responsibilities :- Participate in daily morning strategy meetings to stay informed on market developments. Advise clients on their equity portfolios and help generate brokerage revenue. Build and maintain long-term client relationships through consistent engagement. Stay updated with market trends and news to guide clients effectively. Ensure all activities adhere to company compliance and risk management policies. Monitor clients& positions and make regular follow-up calls as per their profile and preferences. Accurately execute client orders and maintain high standards of service. Communicate technical and fundamental research calls to clients. Conduct periodic portfolio review meetings with clients. Educational Requirements: Strong understanding of Equity and Capital Markets. Basic knowledge of financial products such as Mutual Funds and Derivatives. Excellent communication and client-servicing skills. Proficiency in trading platforms and order execution systems. Valid NISM Certification (Series VIII) is mandatory.
Key Responsibilities: Sell insurance, mutual funds, and investment products. Handle client relationships and provide financial guidance. Manage policy processing, documentation, and compliance activities. Prepare sales reports and monitor market trends. Skills Required: Good communication and negotiation skills. Basic knowledge of financial products, GST, and Income Tax preferred. MS Office & CRM knowledge required. Target-oriented and able to work independently. Qualification: Bachelors degree in Commerce, Business Administration, or related field. Freshers with strong communication skills can apply.
Urgent Hiring: Call Center Executive - Customer Support & Voice Process in Thane, Mumbai, Maharashtra SCHR Engaging LLP is actively conducting direct walk-ins and virtual interviews for Call Center Executive - Customer Support & Voice Process (Inbound & Outbound Customer Care Voice Process) located in Thane, Mumbai, Maharashtra. Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply. Job Overview & Work Culture As part of our customer success team at SCHR Engaging LLP, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores. Key Responsibilities & Day-to-Day Duties Customer Communication: Handle inbound & outbound customer care voice process calls/chats in a courteous, friendly, and professional manner. Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR). CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and escalate technical issues to respective department leads. Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings. Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery. Eligibility & Candidate Profile Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B. Com, B. A, B. Sc, BBA, BCA, B. Tech). Experience: 1-3 Years (Freshers with good verbal communication skills and confidence are warmly welcome). Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage). Technical Skills: Basic computer operating knowledge, fast typing speed (2030+ WPM), and familiarity with MS Office / CRM portals. Compensation, Shift Timings & Benefits Salary Package: 1,00,000 - 2,00,000 P. A. + Attractive Monthly Performance Incentives. Job Type & Shift: Full-Time (Day Shifts / Rotational Shifts with Fixed Offs). Perks: Performance awards, paid training period, high internal growth opportunities (IJP) to Quality Analyst / Team Leader roles. Zero Charges: 100% Direct Company Hiring. Zero registration or consultancy fees. How to Apply Interested candidates can apply directly on Pagaar India using the Direct Apply or WhatsApp HR button for immediate interview scheduling.
