Customer Relationship Executive in Mumbai

Positions: -

As a Customer Relationship Executive, you will be responsible for managing relationships with existing clients, ensuring excellent customer service, and promoting the company’s dental product offerings. You will play a key role in maintaining long-term relationships with dental professionals, distributors, and other stakeholders, ensuring their satisfaction with products and services, and supporting the sales team in achieving targets.

 

Roles & Responsibilities: -

 

·       Good Command in telephonic Communication with Fluent English and a, customer service experience.

·       To look after the whole gamut of CRM function. She will be responsible for post- sales activities.

·       Developing harmonious relation with customers.

·       Acts as a single point of contact for clients right from design confirmation until handing over.

·       Handling Customer Interaction via e-mails, phone calls.

·       Maintaining the track sheet. Updating the project status on a regular basis

·       Implementation of the process laid down for dealing with customers, ensuring timely response

·       to all their queries in a transparent manner.

·       Resolving customer complaints quickly and efficiently. Keeping customers updated on the project status.

Education and Experience: -

 

·       The candidate should possess excellent verbal and written communication skills.

·       The ideal candidate should be ready to accept challenges and possess excellent interpersonal skills and the ability to multi-task.

·       Experience required Minimum 6month

·       Experience in Customer service handling Inbound calls