CRM & Telephony Implementation Expert in Pune

CRM & Telephony Implementation Expert

Company: SolarSquare Energy
Location: Pune / Mumbai
Experience: 6–10 Years
Work Mode: Full-time | On-site
Job Type: Full-time

About SolarSquare

SolarSquare is building the technology backbone of its sales engine and is looking for a hands-on CRM & Telephony Implementation Expert to own and scale its CRM + telephony ecosystem.

The immediate mandate is to integrate Ozonetel with SolarSquare's in-house CRM and build a scalable system that can support high-volume sales operations.

Key Responsibilities

• Own the end-to-end architecture and implementation of the CRM + telephony stack.

• Integrate Ozonetel with the in-house CRM using REST APIs, webhooks and middleware.

• Ensure call logs, recordings, dispositions and agent activity are captured accurately in the CRM.

• Configure and manage CTI, IVR, call routing, queues, campaigns, agent mapping and call journeys.

• Build automation for lead allocation, dialling, follow-ups, retries and meeting scheduling.

• Design monitoring, reconciliation, retry mechanisms and error handling for system reliability.

• Manage telephony and technology vendors including evaluation, commercials, contracts, SLAs, escalations and renewals.

• Work closely with Engineering, Product and Sales teams to deliver and scale solutions.

• Troubleshoot issues across API, data, application and platform layers.

Required Skills & Experience

• 6–10 years of hands-on experience across CRM, telephony and systems integration.

• At least 2 end-to-end CRM + telephony implementations personally delivered from architecture to production.

• Strong knowledge of CTI, IVR, call routing and complete call lifecycle.

• Hands-on experience with:

  • REST APIs

  • Webhooks

  • JSON

  • Authentication

  • Middleware

• Experience integrating telephony with custom-built CRM platforms.

• Working knowledge of SQL and system architecture.

• Strong debugging and problem-solving skills.

• Experience in vendor management, commercial negotiation and stakeholder management.

• Ability to independently own technical problems and drive solutions end to end.

Preferred Skills

Experience with one or more of:

Ozonetel | Exotel | Twilio | Ameyo | Knowlarity | Similar Cloud Telephony / Contact Centre Platforms

Ideal Candidate

We are looking for someone with a strong builder mindset, technical depth, commercial understanding and high ownership.

The ideal candidate should be comfortable moving between:

Business Requirement → Solution Architecture → API Integration → Telephony Configuration → Testing → Production → Monitoring → Vendor Management

What You Will Build

SolarSquare operates across 20+ cities and continues to scale. You will help build a CRM + telephony ecosystem that is reliable at today's scale and capable of supporting significantly higher volumes in the future.

Application

Candidates are requested to share:

1. Updated CV

2. Current location

3. Current CTC

4. Expected CTC

5. Notice period

6. A short note on 2 CRM + telephony implementations personally delivered by you

Apply: pratiksha.j@solarsquare.in