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Customer Service in Mumbai

Super Knit IndustriesGraduateRetail / E-Commerce

Experience

1-3 Years

Salary Package

₹1,00,000 - ₹3,00,000 P.A.

Work Location

Lower Parel, Mumbai, Maharashtra

Job Type

FULL TIME

Posted: 21/09/2026 Actively Reviewing Resumes

Job ID: #RKSRB70E

Job Description

Target Role:Customer Service in Mumbai

Eligibility:Graduate

Direct Process:0% Placement Charges

Customer Care _D2C – Shopify

Job Purpose

Responsible for delivering excellent customer service by handling customer inquiries, processing Shopify orders, coordinating order fulfilment, and ensuring timely resolution of customer issues to support smooth D2C operations.

Please go through the company website: www.superknit.com & brand website www.supersox.in & www.supersox.com for more information.

Key Responsibilities

Handle customer inquiries via phone, email, WhatsApp, chat, and social media.
Assist customers with product information, order placement, tracking, returns, exchanges, and refunds.
Process and verify Shopify orders, payments, shipping details, invoices, and dispatch documents.
Coordinate with warehouse, logistics, and courier partners to ensure timely order fulfilment.
Monitor pending, cancelled, failed, and RTO orders, and resolve delivery-related issues.
Process returns, exchanges, cancellations, and refunds as per company policy.
Coordinate with the inventory team to confirm stock availability and update customers on order status.
Maintain customer records, prepare operational reports, and monitor service KPIs.
Ensure adherence to company SOPs and deliver a high level of customer satisfaction.

Required Skills

Hands-on experience with Shopify order management.
Strong customer service and communication skills.
Good understanding of D2C e-commerce operations.
Familiarity with courier platforms such as Shiprocket, NimbusPost, or Pickrr.
Proficiency in Microsoft Excel, Google Sheets, and basic CRM tools.
Strong problem-solving, multitasking, and attention to detail.

Qualification

Bachelor's degree in any discipline.
Certification in Customer Service, E-commerce, or Retail Operations is an added advantage.

Experience

3–6 years of experience in customer service, e-commerce, or D2C order processing.
Experience with Shopify is preferred.
Experience in the apparel, fashion, lifestyle, or retail industry will be an added advantage.

Matched Job Search Keywords:

Customer Service Vacancy in Mumbai Retail / E-Commerce in Mumbai Mumbai Jobs with Direct HR Customer Service Salary ₹1,00,000 - ₹3,00,000 P.A.Free Job Apply 2026

Job Details

Role

Customer Service

Industry Type / Category

Retail / E-Commerce

Employment Type

FULL TIME

Experience Required

1-3 Years

Key Skills

Customer handlingCustomer serviceCustomer careCustomer Support

Official Candidate Advisory & Verification Notice

Career Guidance & Application Advisory for Customer Service

Published by Pagaar India Editorial Team · Verified for Mumbai Job Seekers

1Role Readiness & Screening Expectation

Candidates applying for Customer Service in Mumbai are evaluated on foundational domain competency, professional communication, and punctuality. If applying as a Graduate candidate, highlight your practical skills, certifications, and previous customer or technical projects in your resume to ensure high recruiter shortlisting rates.

2Pagaar India 100% Zero-Fee Candidate Protection Guarantee

Applying for jobs on Pagaar India is 100% free of cost. Under our strict publisher code and National Employment Guidelines, no genuine corporate employer or hiring recruiter will EVER request payment for interview appointment slots, document verification, application registration, training fees, or uniform deposits. If anyone solicits money under any pretext, do not transfer funds and immediately report the vacancy to support@pagaarindia.com.

3Interview Preparation & Direct HR Follow-up Tips

Once your application is submitted via the button below, the hiring manager receives your verified profile directly on their recruiter console. We recommend keeping a clean PDF copy of your updated resume ready on your mobile device, researching the company’s services beforehand, and dressing professionally for either telephonic, video, or in-person rounds.

Candidate FAQs

Frequently Asked Questions about this Customer Service Role

Key verified details for job applicants in Mumbai.

QWhat is the eligibility and qualification required for Customer Service in Mumbai?

Candidates applying for this Customer Service role should have a minimum qualification of Graduate. Experience required: 1-3 Years.

QWhat is the salary package for Customer Service in Mumbai?

The offered salary for this Customer Service position is ₹1,00,000 - ₹3,00,000 P.A.. Pagaar India does not charge any placement fee or commission from candidates.

QAre there any registration or placement fees to apply for this job?

No, applying for Customer Service at Super Knit Industries through Pagaar India is 100% Free. We have a strict zero-fee policy. Never pay anyone asking money for jobs or interviews.

QHow can I apply directly for Customer Service vacancy?

Click the "Apply Now" button on this page, enter your contact details, and submit your resume. Your application will be sent directly to the hiring recruiter dashboard.

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