What is the eligibility and qualification required for Customer Service in Mumbai?

Candidates applying for this Customer Service role should have a minimum qualification of Graduate. Experience required: 1-3 Years.

What is the salary package for Customer Service in Mumbai?

The offered salary for this Customer Service position is ₹1,00,000 - ₹3,00,000 P.A.. Pagaar India does not charge any placement fee or commission from candidates.

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Click the 'Apply Now' button on this page, enter your contact details, and submit your resume. Your application will be sent directly to the hiring recruiter dashboard.

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Customer Service

Featured

Super Knit IndustriesVerified

4.5(3,263 Reviews)

Lower Parel, Mumbai, Maharashtra

FULL TIME

1-3 Years

1,00,000 - 3,00,000 P.A.

Posted 19/10/2026

Customer handlingCustomer serviceCustomer careCustomer Support

Customer handlingCustomer service+2 more

Job Description

Customer Care _D2C – Shopify

Job Purpose

Responsible for delivering excellent customer service by handling customer inquiries, processing Shopify orders, coordinating order fulfilment, and ensuring timely resolution of customer issues to support smooth D2C operations.

Please go through the company website: www.superknit.com & brand website www.supersox.in & www.supersox.com for more information.

Key Responsibilities

Handle customer inquiries via phone, email, WhatsApp, chat, and social media.
Assist customers with product information, order placement, tracking, returns, exchanges, and refunds.
Process and verify Shopify orders, payments, shipping details, invoices, and dispatch documents.
Coordinate with warehouse, logistics, and courier partners to ensure timely order fulfilment.
Monitor pending, cancelled, failed, and RTO orders, and resolve delivery-related issues.
Process returns, exchanges, cancellations, and refunds as per company policy.
Coordinate with the inventory team to confirm stock availability and update customers on order status.
Maintain customer records, prepare operational reports, and monitor service KPIs.
Ensure adherence to company SOPs and deliver a high level of customer satisfaction.

Required Skills

Hands-on experience with Shopify order management.
Strong customer service and communication skills.
Good understanding of D2C e-commerce operations.
Familiarity with courier platforms such as Shiprocket, NimbusPost, or Pickrr.
Proficiency in Microsoft Excel, Google Sheets, and basic CRM tools.
Strong problem-solving, multitasking, and attention to detail.

Qualification

Bachelor's degree in any discipline.
Certification in Customer Service, E-commerce, or Retail Operations is an added advantage.

Experience

3–6 years of experience in customer service, e-commerce, or D2C order processing.
Experience with Shopify is preferred.
Experience in the apparel, fashion, lifestyle, or retail industry will be an added advantage.

Key Responsibilities

Execute daily functional duties in strict compliance with operational protocols.
Coordinate actively with cross-departmental stakeholders to fulfill team goals.
Prepare and maintain accurate operational records and performance summaries.
Identify workflow improvements to increase daily output efficiency.
Adhere strictly to corporate guidelines, quality benchmarks, and data confidentiality.