What is the eligibility and qualification required for Support Executive in Kolkata?

Candidates applying for this Support Executive role should have a minimum qualification of Graduate. Experience required: 1-3 Years.

What is the salary package for Support Executive in Kolkata?

The offered salary for this Support Executive position is ₹1,00,000 - ₹2,00,000 P.A.. Pagaar India does not charge any placement fee or commission from candidates.

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Support Executive

Featured

Maltar ServicesVerified

4.1(2,677 Reviews)

Salt Lake Sector V, Kolkata, West Bengal

FULL TIME

1-3 Years

1,00,000 - 2,00,000 P.A.

Posted 19/10/2026

upsell and cross-sellcustomer-handlingClient Retention

upsell and cross-sellcustomer-handling+1 more

Job Description

Support Executive – Female

📍 Location: Salt Lake Sector V, Kolkata (Work From Office)💼 Openings: 4 Positions💰 Salary: Up to ₹20,000 In-Hand (Based on last drawn) + Incentives🕒 Shift: 11:00 AM – 7:00 PM | Mon–Sat (Sunday Fixed Off)🎓 Experience: 1–2 Years in Voice Process / Technical Support / BPO🎤 Interview: Walk-in / Face-to-Face | 11:30 AM – 2:00 PM⚡ Immediate Joiners Preferred

Key ResponsibilitiesVoice Support & Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.Customer Retention: Maintain high FCR and ensure customer satisfaction.Upselling & Cross-Selling: Identify customer needs and promote relevant products/services through upselling and cross-selling.CRM & Record Management: Maintain accurate call details, customer queries, and ticket status in CRM/Excel.

Qualification & Skills1–2 years of experience in Voice Process, Technical Support, or Customer Care.Experience in Upselling/Cross-Selling preferred. Candidates should understand the concepts and know how to effectively upsell and cross-sell.Strong issue resolution and customer-handling skills.Excellent verbal communication in English, Hindi & Bengali.Minimum Qualification: Graduate.

Key Responsibilities

Prospect, qualify, and develop new corporate and enterprise sales opportunities.
Deliver convincing product demonstrations tailored to prospective client needs.
Manage customer sales pipeline from initial contact to contract negotiation and closing.
Build strong, trusted relationships with key business decision makers.
Meet and exceed assigned monthly and quarterly revenue targets.

Required Skills & Qualifications

Any Graduate degree with specialization in Business, Marketing, or Commerce.
Proven track record in direct sales, business development, or client acquisition.
Strong negotiation, pitching, and executive presentation capabilities.