Experience
3-5 Years
Salary Package
₹4,00,000 - ₹6,00,000 P.A.
Work Location
Job Type
FULL TIME
Job Description: Technical Support Executive (Voice - International Troubleshooting Process)
Position: Technical Support Executive - Voice
Process: International BPO Technical Troubleshooting Process
Location: Saket (Delhi) & Gurgaon (Work from Office)
Experience: 3 to 5 Years
Joining: Immediate Joiner Only
Salary: ₹40,000 to ₹50,000 per month
CTC (Cost to Company): ₹4,80,000 to ₹6,00,000 per annum
About the Role
We are seeking an experienced and tech-savvy Technical Support Executive to join our international voice process teams at our Saket (Delhi) and Gurgaon offices. In this role, you will handle inbound calls from global customers, diagnose technical malfunctions, and provide step-by-step remote troubleshooting solutions. This position requires candidates who can confidently navigate complex operating system errors, network bugs, and hardware/software configurations while delivering exceptional customer service.
Key Responsibilities
· Voice Support & Troubleshooting: Handle incoming technical support calls from international clients, effectively diagnosing and resolving complex hardware, software, OS, and network connectivity issues.
· Technical Resolution: Guide global users through remote troubleshooting processes, including software installations, registry fixes, router configurations, and system optimizations.
· Ticket Management: Log, track, and update all customer incidents meticulously using advanced CRM tools, escalating high-priority cases when necessary.
· Performance Excellence: Maintain key performance indicators (KPIs) such as First Call Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT) scores.
· Compliance: Adhere strictly to international BPO compliance metrics, standard operating procedures, and data security policies.
Requirements & Skills
· Experience: 3 to 5 years of solid experience in an International Voice Technical Support process (BPO environment).
· Technical Expertise: Strong working knowledge of Windows/Mac OS, basic networking (TCP/IP, routers, DNS, switches), active directory, and application-level troubleshooting.
· Communication Skills: Excellent verbal command of English with a neutral accent, tailored for interacting with international clients.
· Shift Flexibility: Comfortable working in a full-time, office-based environment with rotational 24/7 night shifts.
· Availability: Must be an immediate joiner ready to start immediately.
Benefits & Perks
· Premium global work environment in prime locations (Saket/Gurgaon).
· Safe, company-provided home drop-and-pick shuttle facilities during night shifts.
· Highly competitive performance incentives over and above the fixed CTC.
Role
Technical Support Executive
Industry Type / Category
BPO / Call Centre / ITES
Employment Type
FULL TIMEExperience Required
3-5 Years
Key Skills
Published by Pagaar India Editorial Team · Verified for Gurugram Job Seekers
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Candidates applying for this Technical Support Executive role should have a minimum qualification of Any Graduate. Experience required: 3-5 Years.
The offered salary for this Technical Support Executive position is ₹4,00,000 - ₹6,00,000 P.A.. Pagaar India does not charge any placement fee or commission from candidates.
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Technical Support Executive
₹4,00,000 - ₹6,00,000 P.A.
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