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KOTAK MAHINDRA BANKHiring MBA , PGDM , M. com ( Graduate not apply) Age - Below 27 years Designation- Dy. Manager Grade- M2 Department- Operation CTC- 4.5 LPA Location- Pan India SKILLS Good written & spoken English communication. A good typing speed is essential. DESIRED SKILLS 1. Basic understanding of banking 2. Good written and verbal communication skills 3. Basic knowledge of Microsoft Excel ROLE & KEY RESPONSIBILITIES Support day-to-day operations relating to Trade Finance & Working Capital products. Assist corporate & wholesale customers with routine service requests and operational queries. Conduct basic scrutiny and verification of trade and loan documents as per prescribed guidelines. Support the issuance and processing of trade finance instruments, including Letters of Credit (LCs). Assist with loan disbursement activities and ensure the completion of all required documentation. Coordinate with the Credit Administration, Documentation Unit, CMS, Clearing, and Operations teams to ensure smooth processing. Track transactions and follow up on cases to ensure closure within defined turnaround times (TATs). Escalate discrepancies, exceptions & operational issues to supervisors for timely resolution. Maintain records, trackers & MIS reports accurately and on time. Ensure adherence to bank policies, compliance & regulatory guidelines. Support customer-servicing initiatives with prompt, high-standard responses. Perform other operational & administrative tasks assigned by the reporting manager.
Urgent Hiring: Sales Executive - Customer Support & Voice Process in Shanthi Nagar, Bengaluru, Karnataka Kotak Mahindra bank is actively conducting direct walk-ins and virtual interviews for Sales Executive - Customer Support & Voice Process (Inbound & Outbound Customer Care Voice Process) located in Shanthi Nagar, Bengaluru, Karnataka. Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply. Job Overview & Work Culture As part of our customer success team at Kotak Mahindra bank, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores. Key Responsibilities & Day-to-Day Duties Customer Communication: Handle inbound & outbound customer care voice process calls/chats in a courteous, friendly, and professional manner. Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR). CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and escalate technical issues to respective department leads. Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings. Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery. Eligibility & Candidate Profile Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B. Com, B. A, B. Sc, BBA, BCA, B. Tech). Experience: 0-1 Year (Freshers with good verbal communication skills and confidence are warmly welcome). Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage). Technical Skills: Basic computer operating knowledge, fast typing speed (2030+ WPM), and familiarity with MS Office / CRM portals. Compensation, Shift Timings & Benefits Salary Package: 2,00,000 - 3,00,000 P. A. + Attractive Monthly Performance Incentives. Job Type & Shift: Full-Time (Day Shifts / Rotational Shifts with Fixed Offs). Perks: Performance awards, paid training period, high internal growth opportunities (IJP) to Quality Analyst / Team Leader roles. Zero Charges: 100% Direct Company Hiring. Zero registration or consultancy fees. How to Apply Interested candidates can apply directly on Pagaar India using the Direct Apply or WhatsApp HR button for immediate interview scheduling.
Urgent Hiring: Team leader - Customer Support & Voice Process in Shanthi Nagar, Bengaluru, Karnataka Kotak Mahindra bank is actively conducting direct walk-ins and virtual interviews for Team leader - Customer Support & Voice Process (Inbound & Outbound Customer Care Voice Process) located in Shanthi Nagar, Bengaluru, Karnataka. Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply. Job Overview & Work Culture As part of our customer success team at Kotak Mahindra bank, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores. Key Responsibilities & Day-to-Day Duties Customer Communication: Handle inbound & outbound customer care voice process calls/chats in a courteous, friendly, and professional manner. Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR). CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and escalate technical issues to respective department leads. Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings. Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery. Eligibility & Candidate Profile Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B. Com, B. A, B. Sc, BBA, BCA, B. Tech). Experience: 0-1 Year (Freshers with good verbal communication skills and confidence are warmly welcome). Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage). Technical Skills: Basic computer operating knowledge, fast typing speed (2030+ WPM), and familiarity with MS Office / CRM portals. Compensation, Shift Timings & Benefits Salary Package: 2,00,000 - 4,00,000 P. A. + Attractive Monthly Performance Incentives. Job Type & Shift: Full-Time (Day Shifts / Rotational Shifts with Fixed Offs). Perks: Performance awards, paid training period, high internal growth opportunities (IJP) to Quality Analyst / Team Leader roles. Zero Charges: 100% Direct Company Hiring. Zero registration or consultancy fees. How to Apply Interested candidates can apply directly on Pagaar India using the Direct Apply or WhatsApp HR button for immediate interview scheduling.
