Team leader - Customer Support & Voice Process

Urgent Hiring: Team leader - Customer Support & Voice Process in Shanthi Nagar, Bengaluru, Karnataka

Kotak Mahindra bank is actively conducting direct walk-ins and virtual interviews for Team leader - Customer Support & Voice Process (Inbound & Outbound Customer Care Voice Process) located in Shanthi Nagar, Bengaluru, Karnataka. Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply.

💼 Job Overview & Work Culture

As part of our customer success team at Kotak Mahindra bank, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores.

🎯 Key Responsibilities & Day-to-Day Duties

• Customer Communication: Handle inbound & outbound customer care voice process calls/chats in a courteous, friendly, and professional manner.
• Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR).
• CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and escalate technical issues to respective department leads.
• Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings.
• Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery.

🎓 Eligibility & Candidate Profile

• Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B.Com, B.A, B.Sc, BBA, BCA, B.Tech).
• Experience: 0-1 Year (Freshers with good verbal communication skills and confidence are warmly welcome).
• Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage).
• Technical Skills: Basic computer operating knowledge, fast typing speed (20–30+ WPM), and familiarity with MS Office / CRM portals.

💰 Compensation, Shift Timings & Benefits

• Salary Package: ₹2,00,000 - ₹4,00,000 P.A. + Attractive Monthly Performance Incentives.
• Job Type & Shift: Full-Time (Day Shifts / Rotational Shifts with Fixed Offs).
• Perks: Performance awards, paid training period, high internal growth opportunities (IJP) to Quality Analyst / Team Leader roles.
• Zero Charges: 100% Direct Company Hiring. Zero registration or consultancy fees.

📍 How to Apply

Interested candidates can apply directly on Pagaar India using the Direct Apply or WhatsApp HR button for immediate interview scheduling.