What is the eligibility and qualification required for Deputy Manager in Bokaro Steel City?

Candidates applying for this Deputy Manager role should have a minimum qualification of Post Graduate / MBA. Experience required: 0-1 Year.

What is the salary package for Deputy Manager in Bokaro Steel City?

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Deputy Manager

Featured

Kotak Mahindra BankVerified

4.2(2,954 Reviews)

sector 4, Bokaro Steel City, Jharkhand

FULL TIME

0-1 Year

3,00,000 - 4,00,000 P.A.

Posted 19/10/2026

MBAPGDMMCOM

MBAPGDM+1 more

Job Description

KOTAK MAHINDRA BANK

Hiring MBA , PGDM , M.com ( Graduate not apply)

Age - Below 27 years

Designation- Dy. Manager

Grade- M2

Department- Operation

CTC- 4.5 LPA

Location- Pan India

SKILLS

Good written & spoken English communication. A good typing speed is essential.

DESIRED SKILLS

1. Basic understanding of banking

2. Good written and verbal communication skills

3. Basic knowledge of Microsoft Excel

ROLE & KEY RESPONSIBILITIES

Support day-to-day operations relating to Trade Finance & Working Capital products.
Assist corporate & wholesale customers with routine service requests and operational queries.
Conduct basic scrutiny and verification of trade and loan documents as per prescribed guidelines.
Support the issuance and processing of trade finance instruments, including Letters of Credit (LCs).
Assist with loan disbursement activities and ensure the completion of all required documentation.
Coordinate with the Credit Administration, Documentation Unit, CMS, Clearing, and Operations teams to ensure smooth processing.
Track transactions and follow up on cases to ensure closure within defined turnaround times (TATs).
Escalate discrepancies, exceptions & operational issues to supervisors for timely resolution.
Maintain records, trackers & MIS reports accurately and on time. Ensure adherence to bank policies, compliance & regulatory guidelines.
Support customer-servicing initiatives with prompt, high-standard responses.
Perform other operational & administrative tasks assigned by the reporting manager.

Key Responsibilities

Handle customer inquiries promptly and professionally across phone, email, and chat channels.
Resolve service issues with high first-contact resolution and customer satisfaction scores.
Maintain accurate and detailed case notes in the CRM software.
Follow documented communication scripts and standard operating protocols.
Collaborate with team leaders to meet operational SLAs and KPIs.