Assistant Manager (AM) Training

Assistant Manager (AM) Training Jobs in Chennai | Up to ₹8.5 LPA | Immediate Joiners Preferred

Job Title - Assistant Manager (AM) – Training

Industry - International BPO | Customer Service | Learning & Development | Training

Job Type - Full-Time

Location - 📍 Chennai, Tamil Nadu

Experience - 5–10 Years (Assuming "50yr to 10 Yrs" was intended to be 5–10 Years)

Salary - 💰 ₹50,000 – ₹70,000 per Month (Up to ₹8.5 LPA after 30% hike, based on experience and performance)

Joining - ✅ Immediate Joiners Preferred

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Job Summary

We are hiring an experienced Assistant Manager – Training for an International BPO process in Chennai. The ideal candidate should have relevant experience in the same designation, outstanding English communication skills, and a proven track record of managing training programs, improving team performance, and driving learning initiatives.

Key Responsibilities

• Design and deliver training programs for International BPO processes.
• Conduct new hire induction and refresher training sessions.
• Evaluate training effectiveness and identify improvement opportunities.
• Coach and mentor trainers and customer support teams.
• Prepare training materials, SOPs, and knowledge documents.
• Monitor employee performance and recommend development plans.
• Collaborate with operations and quality teams to improve productivity.
• Track training KPIs and generate performance reports.
• Ensure process compliance and service excellence.
• Drive continuous learning and employee engagement initiatives.

Required Skills

• International BPO Training
• Learning & Development (L&D)
• Training Needs Analysis
• Soft Skills Training
• Process Training
• Team Coaching & Mentoring
• Content Development
• Performance Improvement
• Quality & Compliance
• Stakeholder Management
• Leadership Skills
• Presentation Skills
• MS Excel & PowerPoint
• Excellent English Communication
• People Management

Eligibility

• Graduate in any discipline (Postgraduate preferred).
• 5–10 years of experience in International BPO Training.
• Must have experience in the same designation (AM – Training).
• Excellent verbal and written communication skills in English.
• Immediate Joiners Preferred.

Why Join Us?

• Salary up to ₹8.5 LPA
• Career Growth Opportunities
• Professional Work Environment
• Leadership Role
• Learning & Development Exposure
• Performance-Based Growth
• Opportunity to Work with a Leading International Process

📩 Apply Now

Interested candidates can share their updated resume:

📧 placements@technotoise.com

Immediate Joiners Preferred!