URGENT HIRING | SALES EXECUTIVE - PRINTER TROUBLESHOOTING (USA PROCESS)
We are looking for sharp, technical-sales minded professionals to join our international voice process. You will handle inbound queries from customers based in the United States, troubleshooting their printer/peripherals issues and pitching comprehensive support plans or software solutions.
Job Overview
- Position: Technical Sales Executive / Inbound Sales Specialist
- Process: International Voice - USA Printer Support & Troubleshooting
- Shift Timings: Fixed Night Shift (US Operating Hours)
- Experience Required: 3 to 5 years in an International BPO (Tech Sales / Printer Troubleshooting process mandatory)
- Monthly
Salary: INR 35,000 to 50,000 per month
- Annual CTC: INR 4.2 Lakhs to 6.0 Lakhs per annum + High Performance Incentives
- Job
Location: Sector 63 & Sector 73, Noida
Joining: Immediate Joiners Only
Key Responsibilities
- Handle inbound calls from US customers experiencing issues with printer installation, offline errors, driver setups, or network connectivity.
- Diagnose technical glitches efficiently using remote troubleshooting strategies.
- Pitch and sell annual/multi-year technical support subscriptions, security software, or peripheral maintenance packages to resolve persistent issues.
- Effectively address customer objections, handle pricing pushback, and close sales deals to meet monthly revenue targets.
- Maintain excellent call quality metrics, compliance protocols, and log accurate customer interactions in the CRM.
Key Skills & Qualifications
- Flawless English communication skills with a clear, neutral accent and excellent convincing abilities.
- Mandatory 3 to 5 years of solid experience in an International BPO handling Technical Sales or Printer Troubleshooting campaigns.
- Comfortable with standard technical concepts like drivers, spooler issues, IP configuration, and router connectivity.
- Proven ability to thrive in a target-driven environment with uncapped commission structures.
- Absolute readiness to work dedicated US night shifts.