What is the eligibility and qualification required for Customer Sales/service Representative in Gurugram?

Candidates applying for this Customer Sales/service Representative role should have a minimum qualification of Graduate. Experience required: 1-3 Years.

What is the salary package for Customer Sales/service Representative in Gurugram?

The offered salary for this Customer Sales/service Representative position is ₹2,00,000 - ₹5,00,000 P.A.. Pagaar India does not charge any placement fee or commission from candidates.

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Customer Sales/service Representative

Featured

BpoxcelVerified

4.3(1,917 Reviews)

Sector 20, Gurugram, Haryana

FULL TIME

1-3 Years

2,00,000 - 5,00,000 P.A.

Posted 17/10/2026

GDDAmadeusEnglish-speakingCommunicationBasic knowledge of computerInterpersonal skillsConvincing skills

GDDAmadeus+5 more

Job Description

Job Title: Customer Support Executive (Voice - OTA)
Company: FlyTravio
Location: Gurgaon, Sector 20
Compensation: ₹21,000 – ₹28,000 per monthFlyTravio is hiring a Customer Support Executive for our Online Travel Agency (OTA) voice operations. In this role, you will handle inbound and outbound calls to assist customers with flight, hotel, and holiday package bookings, cancellations, and modifications. You will be responsible for delivering excellent service, ensuring First-Call Resolution, and accurately maintaining CRM records while strictly adhering to airline fare and cancellation policies. Candidates must consistently meet internal performance targets, including CSAT, quality standards, and Average Handling Time.Requirements:

Graduate in any discipline.
0 to 1 year of experience in a BPO, OTA, or travel industry.
Native-level fluency in both English and Hindi.
Strong communication skills; knowledge of Amadeus GDS and AI tools is a major plus.
Comfort working in a 24x7 rotational shift environment.

To Apply: Call or WhatsApp your resume to 8588931044.
Website:- www.bpoxcel.com Location:- sector 20.Incentives available.
PF and health insurance benefits.

Key Responsibilities

Handle customer inquiries promptly and professionally across phone, email, and chat channels.
Resolve service issues with high first-contact resolution and customer satisfaction scores.
Maintain accurate and detailed case notes in the CRM software.
Follow documented communication scripts and standard operating protocols.
Collaborate with team leaders to meet operational SLAs and KPIs.