What is the eligibility and qualification required for Customer Success Associate in Hyderabad?

Candidates applying for this Customer Success Associate role should have a minimum qualification of Fresher / Any Graduate. Experience required: 0-1 Year.

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Customer Success Associate

Featured

Vivifi India Finance Private LimitedVerified

4.3(4,569 Reviews)

Khajaguda X Road, Hyderabad, Telangana

FULL TIME

0-1 Year

2,00,000 - 3,00,000 P.A.

Posted 18/10/2026

Age of 20years and Above

Job Description

Customer Success Associate | Vivifi India Finance Pvt. Ltd.
Vivifi India Finance Pvt. Ltd. is a Hyderabad-based non-deposit-taking NBFC that leverages technology and data science to provide innovative credit solutions to underserved customers.

Job Title: Customer Success Associate
Work Location: Unit A, 9th Floor, MJR Magnifique, Khajaguda X Roads, Raidurgam, Prashant Hills, Hyderabad, Telangana 500104
Work Mode: Work from Office only.

About the Role:
We are looking for fresh graduates interested in starting their careers in the finance sector. The role offers hands-on experience in customer communication, verification, and day-to-day operations.

Key Responsibilities:
• Handle customer calls, queries, and follow-ups.
• Follow up for pending documents and payments.
• Verify customer documents and update records accurately.
• Assist with basic customer issues and escalate when required.
• Follow up on repayments and overdue payments professionally.
• Coordinate with internal teams for updates and resolutions.
Eligibility:
• Fresh graduates from any stream.
• Good communication in Hindi & English.
• Basic computer skills and attention to detail.
• Positive attitude and willingness to learn.

Final designation and responsibilities will be shared upon selection.

Key Responsibilities

Handle customer inquiries promptly and professionally across phone, email, and chat channels.
Resolve service issues with high first-contact resolution and customer satisfaction scores.
Maintain accurate and detailed case notes in the CRM software.
Follow documented communication scripts and standard operating protocols.
Collaborate with team leaders to meet operational SLAs and KPIs.