Job Description – Return Process Executive

Company: Blackhole Retail
Location: Okhla Industrial Area Phase 2, New Delhi
Experience: 1–2 Years
Employment Type: Full-Time
Working Days: Monday to Saturday

About the Role

Blackhole Retail is looking for a Return Process Executive to manage the complete return process for products received from various e-commerce and quick-commerce platforms.

The candidate will be responsible for receiving and inspecting returned products, identifying discrepancies, maintaining return records and raising appropriate claims/reimbursements on the respective platforms.

Key Responsibilities

• Handle and process all customer/platform returns received at the warehouse.

• Receive, count and verify returned products against order and return details.

• Check SKU, quantity, product condition and accessories received with each return.

• Inspect products for damage, defects, missing parts, wrong products, used/tampered products and packaging issues.

• Conduct basic quality checks on returned products.

• Categorize returns as Resalable / Damaged / Defective / Missing Parts / Wrong Product / Claim Required.

• Take clear photos/videos as evidence wherever required.

• Identify return cases eligible for platform claims or reimbursement.

• Raise and manage claims on platforms such as Amazon, Flipkart, Myntra, Blinkit, Zepto, Swiggy and other applicable platforms.

• Maintain records of all claims raised, approved, rejected and pending.

• Follow up regularly on pending and rejected claims.

• Ensure claims are submitted within the applicable platform timelines.

• Coordinate with Warehouse, QC, Inventory, Accounts and E-Commerce teams for return-related issues.

• Update inventory accurately after return inspection.

• Segregate damaged/defective products from resalable inventory.

• Prepare daily/weekly return and claim reports.

• Track return-related losses and identify recurring issues.

• Maintain proper documentation and evidence for every claim.

Required Skills

• 1–2 years of experience in e-commerce return processing, warehouse operations or marketplace operations.

• Hands-on experience with returns from Amazon, Flipkart, Myntra or quick-commerce platforms preferred.

• Basic knowledge of marketplace seller panels.

• Experience in raising and following up on claims/reimbursements.

• Good understanding of product inspection and return verification.

• Good knowledge of Excel/Google Sheets.

• Strong attention to detail and accuracy.

• Good communication and coordination skills.

• Ability to identify discrepancies and take timely action.

• Comfortable working in a warehouse environment.

Key Performance Areas

Performance will be evaluated based on:

• Timely processing of received returns

• Accuracy of return inspection

• Correct inventory updates

• Timely identification and submission of eligible claims

• Claim recovery/approval rate

• Proper evidence and documentation

• Follow-up on pending claims

• Reduction of return-related losses

Reporting

Reports To: Warehouse / Operations Manager

Salary

As per experience and candidate profile.

Candidate Details Required

Interested candidates should share their updated CV along with:

• Current Salary

• Expected Salary

• Notice Period

• Relevant marketplace/return-processing experience

Company: Blackhole Retail
Location: Okhla Industrial Area Phase 2, New Delhi
WhatsApp & Call: +91 9818308033