Field Network Engineer Isp / Telecom

Job Overview:  

We are seeking a proactive and technically capable Field Network Engineer to support our ISP (Internet Service Provider) / Telecom field operations. The role focuses on the on-site delivery of technical services, including installation, maintenance, troubleshooting, and customer support for broadband and network infrastructure.

Key Responsibilities:  

• Carry out on-site installation of internet services, routers, modems, fiber ONT/ONU devices, and other telecom equipment.

• Diagnose and resolve technical faults in broadband, leased line, or fiber connectivity at customer premises.

• Perform fiber splicing, signal testing, and basic network configuration for enterprise and home users.

• Coordinate with backend NOC (Network Operations Center) to resolve escalated field issues and ensure service uptime.

• Document service calls, installations, fault resolutions, and customer sign-offs daily.

• Conduct preventive maintenance checks and audits of field assets and junction boxes (FDPs, OFC routes).

• Educate end-users on device handling, safety, and simple troubleshooting techniques.

• Adhere to SLA timelines for fault resolution and installation, maintaining customer satisfaction.

• Maintain inventory of field tools, consumables, and ensure proper handling of company assets.

Candidate Requirements:  

• Qualification:  10th /+2/ ITI / Diploma / B.E. / B.Tech in Electronics, Telecommunications, or related stream. Freshers can apply

• Experience: 1–3 years in field service roles in ISP/telecom sector preferred.

• Hands-on experience in using tools like OTDR, splicing machines, and signal testers (preferred).

• Must possess a two-wheeler and a valid driving license.

• Willingness to travel locally and work on rotational shifts/weekends if required.