Inbound Voice Process Executive

Job Title: Inbound Voice Process ExecutiveLocation: Noida, Sector 63Experience: 0–3 YearsSalary: ₹20,000 – ₹45,000 per monthIndustry: BPO / Customer Service / Call CentreEmployment Type: Full-TimeJoining: Immediate joiners preferredFreshers: Eligible to apply
Job Overview
We are looking for enthusiastic, customer-focused, and professional candidates for the position of Inbound Voice Process Executive. The selected candidates will handle incoming customer calls, resolve queries, provide accurate information, and ensure a positive customer experience.
Candidates with excellent communication skills, a problem-solving attitude, and an interest in customer service are encouraged to apply.
Key Responsibilities
Handle incoming customer calls professionally and efficiently.
Respond to customer queries regarding products, services, orders, and account-related concerns.
Provide accurate information and appropriate solutions to customer problems.
Understand customer requirements and ensure timely resolution of issues.
Maintain customer records and update information in the company's CRM system.
Escalate complex issues to the appropriate department when necessary.
Follow company policies, call-handling procedures, and quality standards.
Maintain customer satisfaction and achieve assigned performance targets.
Required Skills and Qualifications
Minimum qualification as per company requirements.
Good verbal communication and active listening skills.
Basic computer knowledge and typing proficiency.
Strong problem-solving and customer-handling abilities.
Professional attitude and a customer-oriented approach.
Ability to work effectively in a team.
Freshers and candidates with 0–3 years of relevant experience can apply.
Preferred Candidate Profile
Candidates interested in customer service and BPO operations.
Individuals who can communicate clearly and handle customer queries patiently.
Candidates comfortable working in the shift schedule assigned by the employer.
Immediate joiners will be preferred.
Salary and Benefits
Salary package of ₹20,000–₹45,000 per month, depending on experience, communication skills, and the specific process.
Performance-based incentives, if applicable.
Training and development opportunities.
Career growth in customer service and BPO operations.
Professional working environment.
How to Apply
HR Contact: Jyoti BaliyanMobile: 7300977539Website: www.pagaarindia.com
Interested candidates can contact HR for further details regarding the interview process and job requirements.