WFM Deputy Manager

WFM Deputy Manager Jobs in Chennai | Up to ₹10 LPA | International BPO | Immediate Joiners Preferred

Job Title - WFM Deputy Manager (Workforce Management)

Industry - International BPO | Workforce Management (WFM) | Customer Support | Operations

Job Type - Full-Time

Location - 📍 Chennai, Tamil Nadu

Experience - 5–10 Years

Salary - 💰 Up to ₹10 LPA (Up to 30% Salary Hike for the Right Candidate)

Joining - ✅ Immediate Joiners Preferred

 

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Job Summary

We are looking for an experienced WFM Deputy Manager to join our International BPO team in Chennai. The ideal candidate must have relevant experience in the same designation with expertise in Workforce Management, Capacity Planning, Scheduling, Forecasting, and Real-Time Management. Excellent English communication and strong analytical skills are essential.

Key Responsibilities

• Lead Workforce Management (WFM) operations for international processes.
• Prepare forecasting, scheduling, and capacity planning models.
• Monitor real-time adherence and optimize staffing levels.
• Manage staffing plans to achieve SLA, productivity, and service goals.
• Analyze call volumes, workload trends, and operational performance.
• Generate daily, weekly, and monthly WFM reports and dashboards.
• Collaborate with Operations, Training, and Quality teams.
• Drive process improvements and workforce optimization initiatives.
• Handle client reporting and operational reviews.
• Mentor and lead the WFM team to achieve business objectives.

Required Skills

• Workforce Management (WFM)
• Forecasting & Capacity Planning
• Scheduling & Resource Planning
• Real-Time Management (RTA)
• MIS Reporting & Analytics
• Excel (Advanced)
• Power BI (Preferred)
• SLA & KPI Management
• Operations Management
• Team Leadership
• Data Analysis
• Stakeholder Management
• Problem-Solving Skills
• Excellent English Communication
• International BPO Experience

Eligibility

• Graduate in any discipline (MBA preferred).
• 5–10 years of relevant WFM experience in an International BPO.
• Experience as WFM Deputy Manager or an equivalent leadership role.
• Strong analytical, reporting, and people management skills.
• Immediate Joiners Preferred.

Why Join Us?

• Salary up to ₹10 LPA
• Up to 30% Salary Hike
• Leadership Opportunity
• Career Growth in a Global Organization
• Professional Work Environment
• Learning & Development Programs
• Long-Term Career Growth

📩 Apply Now

Interested candidates can share their updated resume:

📧 placements@technotoise.com

Immediate Joiners Preferred!