Customer Support Associate (International Inbound Voice Process)

Job Title: Customer Support Associate (International Inbound Voice Process)

Experience: Minimum 6 Months of core International Inbound Voice experience mandatory

Salary Package: Competitive (Best in Industry Standards based on experience)

Location: Hitech City, Hyderabad, Telangana (On-site / Full-Time)

Process Domain: International Inbound Voice – Telecom

Shift Structure: 24x7 Rotational Shifts (Aligned with global time zones / US or UK hours)

Notice Period: Immediate Joiners Preferred

Job Summary

🚨 WE’RE HIRING! We are actively seeking an articulate, high-performing, and customer-centric Customer Support Associate to join our premium International Inbound Voice – Telecom Process in Hitech City, Hyderabad. This role is exclusively open to BPO professionals who possess at least 6 months of direct hands-on experience handling international inbound customer calls.

In this position, you will serve as the premier brand voice for a leading global telecom network, handling customer accounts, active subscriptions, billing inquiries, and troubleshooting requests. If you possess flawless English communication skills, a quick problem-solving mindset, and are ready to onboard immediately in Hyderabad's top IT corridor, apply today!

Key Responsibilities

• Inbound Customer Voice Operations: Efficiently handle high-volume incoming international customer calls, providing top-tier service on behalf of a leading global telecom carrier.
• Telecom Query Resolution: Analyze and resolve intricate cross-border billing discrepancies, plan layout changes, network connectivity issues, and account feature setups.
• First-Call Resolution (FCR): Actively listen to customer paint points, handle complaints patiently, and deliver accurate solutions to maintain excellent customer satisfaction (CSAT) scores.
• CRM Database Management: Maintain absolute data accuracy by logging precise customer interaction summaries, transaction logs, and scheduled follow-ups inside the tracking CRM database.
• Cross-Functional Routing: Efficiently identify, flag, and route sensitive billing disputes or highly complex technical network bugs to backend core engineering divisions.

Eligibility Criteria & Required Skills

• Language Command: Excellent, flawless verbal and written English communication skills are mandatory with clear sentence structuring, sharp listening capabilities, and a neutral accent tone.
• Experience Baseline: Minimum 6 months of clean, documented experience in an International Inbound Voice Process is strictly mandatory. (Prior exposure to global Telecom or Technical support processes will be an elite selection advantage).
• Shift Adaptability: Absolute readiness and physical comfort to operate inside global 24/7 rotational shift matrices, including dedicated night hours and rotational weekly offs.
• Core Competencies: Strong active listening, deep empathy, client retention traits, quick multi-screen navigation, and sharp logical troubleshooting skills.

What We Offer

• Fixed competitive monthly package tailored directly around your current capability track.
• Direct workspace placement inside Hyderabad's prime premium tech corridor (Hitech City).
• Stable, highly collaborative international corporate culture with rapid vertical growth paths into Quality Assurance, Corporate Training, or Operations Management.

How to Apply (Immediate Processing Batch)

Take the fast track into a premium international BPO engine! Apply Now!

📥 Email your updated resume directly to the corporate recruitment desk at: nagaraju.gumpena@iscstech.com