Customer Support & Collections Executive (Voice Process)

Job Title: Customer Support & Collections Executive (Voice Process)

Experience: Customer Support: Freshers & Experienced Candidates (0 – 5 Years)

• Collections: Minimum 6 Months of core experience required

Salary Package: Up to ₹4,50,000 P.A. (Up to ₹4.5 LPA CTC based on profile screening)

Work Location: Hyderabad, Telangana (On-site / Full-Time)

Interview Mode: WALK-IN INTERVIEWS (Fast-Track Selection Drive)

Eligibility: Undergraduates (12th Pass / Diploma) & Graduates both welcome

Notice Period: Immediate Joiners Highly Preferred

Job Summary

🚨 MASSIVE HIRING ALERT! We are conducting a high-velocity Walk-In Interview drive in Hyderabad for highly articulate and career-driven individuals to fill multiple positions across Collections & Customer Support Voice Processes. Featuring a highly competitive salary package up to ₹4.5 LPA and a fast-track selection loop, this recruitment drive is your direct path to immediate onboarding with a premium BPO ecosystem.

We have dual operational segments: a dedicated Customer Support desk that warmly welcomes freshers, and a premium Collections desk designed for assertive communicators who possess at least 6 months of debt recovery or hard-core telesales experience. If you are an immediate joiner based out of Hyderabad and possess strong English dynamics, apply today!

Key Responsibilities & Tracks

Track 1: Collections Voice Process (Experience Mandatory)

• Debt Recovery Operations: Handle inbound and outbound negotiation voice calls, managing portfolios for banking, financial retail, or commercial credit segments.
• Negotiation & Closure: Address client payment delays, clear account discrepancies, establish legally binding payment arrangements, and achieve monthly collection efficiency targets.
• Language Proficiency: Must operate with clear B2-level English communication skills to interact confidently and assertively with diverse consumer brackets.

Track 2: Customer Support Voice Process (Open to Freshers)

• Inbound Query Resolution: Handle inbound customer queries professionally, assisting with product details, general services, invoice updates, and service account issues.
• Experience Optimization: Actively listen to consumer problems, de-escalate account disputes smoothly, and ensure excellent first-call resolution (FCR) indices.

Common

Core Skills

Required

• Language Skills: Polished, flawless verbal communication and active listening skills in English and conversational Hindi/regional languages.
• Data Hygiene & Logging: Document customer interaction timelines, resolution summaries, and transaction records accurately inside the tracking CRM database.
• Operational Adaptability: Total readiness to operate inside structured BPO environments, manage targeted call volume frequencies, and adapt to rotational shifts.

What We Offer

• Market-leading monthly fixed salary packages topping up to ₹4.5 LPA CTC.
• Fast-Track Selection: Same-day multiple evaluation rounds with immediate offer letters issued to selected talent.
• Dynamic corporate learning track covering global finance management and retail banking customer care regulations.

How to Apply (Immediate Processing Pipeline)

Skip the extensive online applications and secure your walk-in evaluation slot right now! Apply Today!

📲 WhatsApp your updated resume directly to the recruitment desk at: 7731808337