Customer Support Executive / BPO Associate (Fresher)

Job Description: Customer Support Executive / BPO Associate (Fresher)

We are hiring dynamic, fluent, and career-driven Freshers for our International and Domestic BPO teams. If you have excellent communication skills and want to jumpstart your corporate career with an attractive salary package, apply today!

Key Job Details

·         Role: Customer Relationship Officer / BPO Executive / Tech Support Associate

·         Experience Required: Fresher (0 - 1 year)

·         Work Location: Salt Lake, Kolkata (In-Office)

·         Joining Timeline: Immediate Joiners Only (Must join within 3–7 days)

·         Monthly Salary: ₹20,000 to ₹45,000 per month (Depending on the process, communication levels, and shifts)

·         Annual CTC Package: ₹2,40,000 to ₹5,40,000 per annum (CTC) + Performance-Based Incentives

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Key Responsibilities

·         Customer Assistance: Handle inbound and outbound calls, emails, or live chats to resolve customer queries and complaints.

·         Problem Solving: Provide accurate, valid, and complete information to customers by using the right tools and scripts.

·         Data Management: Log customer interactions, update customer account details, and process files accurately in the CRM database.

·         Quality Maintenance: Maintain a high level of customer satisfaction (CSAT) while adhering to company quality and compliance standards.

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Required Eligibility & Skills

·         Education: Higher Secondary (10+2), Graduation (Any Stream), or Post-Graduation.

·         Language Skills: Strong verbal and written communication skills in English. (Fluency in Hindi/Bengali is an added advantage for domestic operations).

·         Shift Flexibility: Comfortable working in dynamic environments, including night shifts or rotational rosters (5-day work week with 2 rotational off days).

·         Basic Tech Skills: Familiarity with basic computer applications, fast typing speed, and data entry comfort.

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Perks & Benefits

·         Free home pick-up and drop facility (for night shifts).

·         Uncapped monthly performance incentives and attendance bonuses.

·         Structured corporate training with paid salary from day one.