Customer Support Executive - Chat / Voice / Blended Process in Gurgaon

Contact Mobile Number: 9408373668

Job Title: Customer Support Executive (Chat / Voice / Blended Process)

Company: Concentrix

Location: Gurgaon (Work from Office)

Salary Package: ₹2,00,000 to ₹5,50,000 per annum (₹16,000 - ₹45,000+ per month, depending on experience and interview rounds)

Work Type: Full-Time, On-Site

About the Role:

Concentrix is hiring enthusiastic and customer-focused candidates for Customer Support Executive roles based at our Gurgaon office. This role covers Chat, Voice, and Blended customer engagement processes where you will interact directly with customers to resolve issues and deliver exceptional service experiences. Both fresh graduates and experienced BPO professionals are welcome to apply.

Key Responsibilities:

• Handle inbound customer queries across chat, voice, and blended channels with high accuracy and speed.

• Understand user concerns thoroughly, troubleshoot issues, and provide timely, accurate resolutions.

• Deliver an empathetic and smooth customer service experience during every interaction.

• Multitask effectively while managing multiple chat windows or call queues as required.

• Follow all company quality benchmarks, defined operating procedures, and customer service guidelines.

• Maintain professional etiquette and clear written/spoken English across all communications.

Eligibility Criteria:

• Education: Graduate or Undergraduate candidates from any stream.

• Experience: Freshers and experienced candidates are both eligible.

• Age Limit: Maximum 30 years for freshers; maximum 33 years for experienced candidates.

• Language Proficiency: Strong verbal and written English communication skills are mandatory.

• Work Mode: Willingness to work on-site at the Gurgaon office location.

Selection Process (100% Virtual):

1. Round 1: AMCAT Assessment

2. Round 2: Versant Test (Language & Voice Assessment)

3. Round 3: Operations Interview

4. Round 4: Client Round