for -: Technical Support Executive (International BPO)

Urgent Hiring for -: Technical Support Executive (International BPO) – Antivirus & Printer Support – Noida – 9650225383

Location: Saket Delhi

Salary – 30,000/- to 45,000/-

Job Type: Full-Time and Night Shift – (USA Process)

Experience: 3–10 years
Industry: IT Services / Technical Support

Job Type: Full-Time – Work from Office

 

Apply only Immediate joiner candidates

Job Summary:

We are seeking a motivated and tech-savvy Technical Support Executive to provide remote and/or onsite assistance for antivirus activation, printer installation, and troubleshooting. The ideal candidate will have strong problem-solving skills, effective communication abilities, and a customer-first mindset.

Key Responsibilities:

• Antivirus Support:
• Guide users through the activation and configuration of antivirus software (e.g., Norton, McAfee, Kaspersky, etc.)
• Assist with license key activation, renewals, and user account setup.
• Resolve issues related to virus detection, removal, and quarantine.
• Printer Installation & Troubleshooting:
• Install and configure printers (wired, wireless, network) for Windows and macOS environments.
• Troubleshoot common printer issues such as connectivity, driver errors, spooler problems, and print quality.
• Assist with scanner setup and multifunction device configurations.
• General Tech Support:
• Handle inbound support queries via phone, email, or remote access tools.
• Maintain records of customer interactions and technical issues in ticketing systems.
• Provide clear, step-by-step instructions to non-technical users.

Requirements:

• Basic knowledge of operating systems (Windows/macOS), antivirus software, and printer hardware.
• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk).
• Good communication and interpersonal skills.
• Ability to troubleshoot technical issues logically and efficiently.
• Flexibility to work in rotational shifts (if required).

Preferred Qualifications:

• Diploma/Degree in Computer Science, IT, or related field.
• Certification in IT Support or Networking (e.g., CompTIA A+, MCP) is a plus.
• Experience with multiple printer brands (HP, Canon, Epson, Brother, etc.)