TE

Customer Service Executive

Featured
Tech MahindraVerified
4.0(2,424 Reviews)
Malad, Mumbai, Maharashtra
FULL TIME
0-1 Year
3,00,000 - 6,00,000 P.A.
Posted 18/10/2026
International Voice ProcessNight Shift BPO with Cab Facility+2 more

Job Description

📌 Role Overview
We are seeking a dynamic, communication-driven Customer Service Representative to join our growing BPO team. In this role, you will serve as the first point of contact for our customers, resolving inquiries, providing technical assistance, and ensuring a world-class service experience.
💼 Job Details
  • Job Type: Full-time [Permanent / Contract]
  • Work Location: [Onsite / Remote / Hybrid] - [City, State]
  • Shift: [Rotational Shifts / US Shift / Day Shift]
  • Compensation: [Salary Range] + Performance Incentives + Shift Allowances
🎯 Key Responsibilities
  • Customer Support: Handle inbound and outbound calls, emails, or chats to resolve customer queries regarding products, services, billing, or technical issues.
  • Problem Solving: Identify customer needs, research answers, and guide customers through corrective steps to ensure first-call resolution.
  • Data Management: Accurately update and maintain customer records and interaction details in the CRM system.
  • Quality & Compliance: Meet or exceed standard BPO performance metrics, including Average Handling Time (AHT), Customer Satisfaction (CSAT), and Quality Assurance (QA) scores.
  • Escalation: Route complex or unresolved issues to the appropriate department or supervisor while maintaining ownership of the customer experience.
⚙️ Requirements & Qualifications
  • Education: High School Diploma / Graduate in any discipline.
  • Experience: [0–2 years] of experience in a BPO, customer service, or call center environment. Freshers with excellent communication skills are welcome to apply.
  • Language Skills: Exceptional verbal and written communication skills in [English / specific language needed].
  • Technical Skills: Proficiency with basic computer systems, MS Office, and familiarity with CRM software (e.g., Salesforce, Zendesk) is a plus.
  • Soft Skills: Active listening, empathy, patience, and a problem-solving mindset.
  • Flexibility: Willingness to work in a 24/7 environment, including night shifts, weekends, and holidays.
🎁 Benefits & Perks
  • Competitive base salary with monthly performance bonuses.
  • Comprehensive health, dental, and life insurance benefits.
  • Free transport facility (pick-up and drop-off) for night shifts.
  • Structured training programs and clear career advancement pathways.
  • Engaging work culture with regular team-building activities.

Key Responsibilities

  • Design and develop scalable, high-performance applications.
  • Collaborate with cross-functional teams to define and build new features.
  • Write clean, maintainable, and well-documented code.
  • Participate in code reviews and ensure best practices.
  • Troubleshoot and resolve production issues.

Required Skills & Qualifications

  • Bachelor's or Master's degree in Computer Science or related field.
  • 2+ years of experience in software development.
  • Strong knowledge of Java, Spring Boot, and distributed systems.

Preferred Qualifications

  • Experience with large scale, high traffic systems.
  • Familiarity with cloud architectures.
  • Open source contributions.

Benefits & Perks

Health Insurance
Work From Office
Paid Time Off
Learning & Development
Performance Bonus
On-site Cafeteria
SPONSORED / ADVERTISEMENTPagaar India Partners

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Company Overview

TE

Tech Mahindra

4.0(2,424)
Company Office
BPO / Call Centre / ITES
10,000+ Employees
Malad, Mumbai, Maharashtra
View Company Profile

Salary Insights

Estimated salary for this role in Mumbai

₹ 12 LPA
Min
₹ 18 LPA
Average
₹ 24 LPA
Max
View Detailed Salary Insights

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