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Customer service executive in Mumbai

Tech MahindraGraduateBPO / Call Centre / ITES

Experience

0-1 Year

Salary Package

₹3,00,000 - ₹6,00,000 P.A.

Work Location

Malad, Mumbai, Maharashtra

Job Type

FULL TIME

Posted: 17/09/2026 Actively Reviewing Resumes

Job ID: #JI2S9WL0

Job Description

Target Role:Customer service executive in Mumbai

Eligibility:Graduate

Direct Process:0% Placement Charges

📌 Role Overview

We are seeking a dynamic, communication-driven Customer Service Representative to join our growing BPO team. In this role, you will serve as the first point of contact for our customers, resolving inquiries, providing technical assistance, and ensuring a world-class service experience.

💼 Job Details

Job Type: Full-time [Permanent / Contract]

Work Location: [Onsite / Remote / Hybrid] - [City, State]

Shift: [Rotational Shifts / US Shift / Day Shift]

Compensation: [Salary Range] + Performance Incentives + Shift Allowances

🎯 Key Responsibilities

Customer Support: Handle inbound and outbound calls, emails, or chats to resolve customer queries regarding products, services, billing, or technical issues.

Problem Solving: Identify customer needs, research answers, and guide customers through corrective steps to ensure first-call resolution.

Data Management: Accurately update and maintain customer records and interaction details in the CRM system.

Quality & Compliance: Meet or exceed standard BPO performance metrics, including Average Handling Time (AHT), Customer Satisfaction (CSAT), and Quality Assurance (QA) scores.

Escalation: Route complex or unresolved issues to the appropriate department or supervisor while maintaining ownership of the customer experience.

⚙️ Requirements & Qualifications

Education: High School Diploma / Graduate in any discipline.

Experience: [0–2 years] of experience in a BPO, customer service, or call center environment. Freshers with excellent communication skills are welcome to apply.

Language Skills: Exceptional verbal and written communication skills in [English / specific language needed].

Technical Skills: Proficiency with basic computer systems, MS Office, and familiarity with CRM software (e.g., Salesforce, Zendesk) is a plus.

Soft Skills: Active listening, empathy, patience, and a problem-solving mindset.

Flexibility: Willingness to work in a 24/7 environment, including night shifts, weekends, and holidays.

🎁 Benefits & Perks

Competitive base salary with monthly performance bonuses.

Comprehensive health, dental, and life insurance benefits.

Free transport facility (pick-up and drop-off) for night shifts.

Structured training programs and clear career advancement pathways.

Engaging work culture with regular team-building activities.

Matched Job Search Keywords:

Customer service executive Vacancy in Mumbai BPO / Call Centre / ITES in Mumbai Mumbai Jobs with Direct HR Customer service executive Salary ₹3,00,000 - ₹6,00,000 P.A.Free Job Apply 2026

Job Details

Role

Customer service executive

Industry Type / Category

BPO / Call Centre / ITES

Employment Type

FULL TIME

Experience Required

0-1 Year

Key Skills

International Voice ProcessInbound Customer Service RepresentativeNight Shift BPO with Cab FacilityWork From Home Customer SupportBPO Quality Analyst (QA)

Official Candidate Advisory & Verification Notice

Career Guidance & Application Advisory for Customer service executive

Published by Pagaar India Editorial Team · Verified for Mumbai Job Seekers

1Role Readiness & Screening Expectation

Candidates applying for Customer service executive in Mumbai are evaluated on foundational domain competency, professional communication, and punctuality. If applying as a Graduate candidate, highlight your practical skills, certifications, and previous customer or technical projects in your resume to ensure high recruiter shortlisting rates.

2Pagaar India 100% Zero-Fee Candidate Protection Guarantee

Applying for jobs on Pagaar India is 100% free of cost. Under our strict publisher code and National Employment Guidelines, no genuine corporate employer or hiring recruiter will EVER request payment for interview appointment slots, document verification, application registration, training fees, or uniform deposits. If anyone solicits money under any pretext, do not transfer funds and immediately report the vacancy to support@pagaarindia.com.

3Interview Preparation & Direct HR Follow-up Tips

Once your application is submitted via the button below, the hiring manager receives your verified profile directly on their recruiter console. We recommend keeping a clean PDF copy of your updated resume ready on your mobile device, researching the company’s services beforehand, and dressing professionally for either telephonic, video, or in-person rounds.

Candidate FAQs

Frequently Asked Questions about this Customer service executive Role

Key verified details for job applicants in Mumbai.

QWhat is the eligibility and qualification required for Customer service executive in Mumbai?

Candidates applying for this Customer service executive role should have a minimum qualification of Graduate. Experience required: 0-1 Year.

QWhat is the salary package for Customer service executive in Mumbai?

The offered salary for this Customer service executive position is ₹3,00,000 - ₹6,00,000 P.A.. Pagaar India does not charge any placement fee or commission from candidates.

QAre there any registration or placement fees to apply for this job?

No, applying for Customer service executive at Tech Mahindra through Pagaar India is 100% Free. We have a strict zero-fee policy. Never pay anyone asking money for jobs or interviews.

QHow can I apply directly for Customer service executive vacancy?

Click the "Apply Now" button on this page, enter your contact details, and submit your resume. Your application will be sent directly to the hiring recruiter dashboard.

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