Customer Support Executive – Voice Process (Audi Process)

Job Title: Customer Support Executive – Voice Process (Audi Process)

Experience: Minimum 1 Year of core Customer Support experience

Salary Package: ₹28,000 per month (Fixed Take-Home)

Work Location: Whitefield, Bangalore / Bengaluru, Karnataka (Full-Time, Work from Office)

Process Domain: Premium Automotive Customer Relations (Audi Process)

Shift Structure: Dynamic Day Rotational Shift (No night shifts)

Working Structure: 6 Days a Week | 1 Rotational Week Off

Age Limit: Up to 30 Years

Education: Minimum Graduate in any discipline

Cab Facility: No Cab Facility Provided (Candidates must manage their own commute)

Interview Mode: Strict Face-to-Face (F2F) Interview Only at the Whitefield office location

Job Summary

🚨 WE ARE HIRING! We are actively seeking an articulate, well-spoken, and premium customer-focused Customer Support Voice Executive to manage our elite global automotive Audi Process in Whitefield, Bangalore. This position is a premium opportunity for experienced customer relationship professionals looking to represent a tier-1 luxury automobile brand.

In this role, you will act as the dedicated voice of customer care, managing inbound queries and resolving complaints professionally. The role requires absolute fluency in both English and Hindi. If you are a graduate under 30 years of age, have at least a year of voice support experience, and are ready for a direct face-to-face evaluation loop, apply today!

Key Responsibilities

• Premium Client Interaction: Handle incoming customer calls professionally, managing inquiries, brand bookings, and updates related to Audi vehicles.
• Automotive Query Advisory: Provide highly accurate info regarding high-end vehicle products, standard luxury services, active corporate warranty schemes, and localized dealership networks.
• Professional Problem Resolution: Listen actively to customer complaints, defuse tense escalations patiently, and provide suitable tracking closures in line with luxury brand guidelines.
• Data Logging & Hygiene: Document every customer conversation timeline, interaction summary, and follow-up request accurately inside the tracking database CRM.
• Internal Coordination: Collaborate smoothly with backend workshop managers, breakdown coordination desks, and regional sales branches whenever required.

Required Skills & Eligibility Criteria

• Language Command: Excellent, flawless verbal communication skills in both English and Hindi are mandatory with clear sentence structuring and neutral accent tones.
• Experience Baseline: Minimum 1 year of documented corporate experience in a Customer Support Voice Process is mandatory. (Prior exposure to luxury consumer tech, travel desks, or premium retail services will be an elite advantage).
• Academic Threshold: Must hold a valid Graduate degree in any stream or field of study.
• Age Bar: Candidates must be up to 30 years old at the onboarding timeline.
• Commute Readiness: Willingness to self-commute to the Whitefield office facility as no pick-and-drop cab allowance is included in this budget structure.

What We Offer

• Solid fixed monthly take-home salary structure of ₹28,000 with transparent structures.
• Dynamic Day Rotational Shift timeline ensuring zero graveyard night hour metrics.
• High profile lookup working directly for an international automobile segment leader.
• Premium, elite modern workspace infrastructure based inside Bangalore’s core IT corridor.

How to Apply (Direct Face-to-Face Evaluation)

Take the fast track to a premium career move! Apply Now!

📞 Contact or WhatsApp your updated resume directly to HR Sumana at: 9731881023