Technical Support Executive

Technical Support Executive (Printer & Antivirus Troubleshooting)

Hiring Technical Support Executives in Delhi & Gurgaon (3-5 yrs exp). Salary: ₹25k-₹50k/month (₹3.0L-₹6.0L LPA CTC). Immediate joiners proficient in printer & antivirus troubleshooting, msconfig, netstat, event viewer, and remote tools apply today!

Job Description

Position Overview

We are seeking a highly skilled Technical Support Executive specializing in Printer & Antivirus Troubleshooting to join our technical operations hub. This role is based in Delhi & Gurgaon and is tailored for professionals with 3 to 5 years of hands-on desktop support and endpoint security management experience. You will be responsible for resolving complex hardware-software integration conflicts, network printer configurations, and malware remediation protocols. An immediate joiner is required to dive straight into diagnosing active systems, scanning log data, and providing swift endpoint resolutions remotely.

Job Details

·         Role: Technical Support Executive (Printer & Antivirus Specialist)

·         Experience: 3 to 5 years (Mandatory)

·         Location: Delhi & Gurgaon

·         Salary: ₹25,000 to ₹50,000 per month

·         CTC Range: ₹3,00,000 to ₹6,00,000 per annum (Based on experience and technical expertise)

·         Joining: Immediate Joiner

Key Responsibilities

·         Peripheral Troubleshooting: Install, configure, and isolate complex faults in local and network printers, managing print queues, driver conflicts, and spooler errors.

·         Endpoint Security: Deploy, configure, and troubleshoot enterprise antivirus solutions, removing persistent malware, managing firewalls, and handling false positives.

·         System Diagnostics: Isolate system slowdowns and software conflicts by modifying boot parameters, startup services, and background configurations via msconfig.

·         Network Audits: Use CLI commands like netstat to track network connections, identify blocked printer ports, and check antivirus server communication pathways.

·         Event Log Assessment: Investigate security breaches, application crashes, and printer driver failures by filtering logs inside the Windows Event Viewer (eventvwr).

·         Remote Assistance: Provide quick, secure troubleshooting over endpoints worldwide using industry-standard remote tools (e.g., AnyDesk, TeamViewer, LogMeIn).

Required Knowledge & Skills

·         3-5 Years of experience in Technical Support, IT Helpdesk, or Desktop Support roles dealing with global client peripherals and endpoint security.

·         Deep expertise in printer troubleshooting (spooler issues, wireless connectivity, network configurations) and antivirus troubleshooting (installation errors, malware definitions, scanning policies).

·         Solid command over system utilities, specifically msconfig for service isolation.

·         Strong networking foundation using command prompt utilities like netstat to mapping port mappings.

·         Ability to read, filter, and deduce root causes from system and security log files within Event Viewer.

·         Complete comfort maneuvering enterprise-grade remote tools to execute administrative commands.