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We are looking for experienced Cluster Managers to drive operational excellence, customer satisfaction, team performance, and business growth across our operations. Lithium Urban Technologies is a 100% electric mobility company focused on sustainable employee transportation and business mobility solutions. We operate technology-enabled electric fleets for corporate transportation and business travel, with a strong focus on operational excellence, customer experience, fleet efficiency, and sustainability. We work closely with corporate clients to deliver safe, reliable, and efficient mobility, bringing together people, technology, and operational excellence to build the future of urban mobility. Experience: 7 - 10 yearsKey Responsibilities:- Partner closely with clients and establish an effective operational review mechanism.- Ensure client roster details are uploaded and allocation-ready in the Lithium system.- Act as the second-level escalation point of contact for customers.- Manage Site Manager leave planning and coverage.- Drive initiatives that enhance customer satisfaction within defined timelines.- Execute planned driver engagement activities alongside the Engagement Team.- Build and maintain a positive work environment for Supervisors and drivers.- Develop career progression plans for drivers, Supervisors, and Site Managers, in line with Lithiums career framework.- Track competitor activity and shape strategies to grow transport allocation share.- Ensure fleet maintenance runs smoothly without disrupting operations.- Prepare and share daily and weekly MIS reports with clients, and participate in periodic reviews.- Manage vehicle breakdowns and arrange alternate transportation to keep employee transport uninterrupted.- Coordinate with Lithium's liaison officer on accident cases to enable faster vehicle release.- Drive operational efficiency while optimising costs. If you are someone with - Strong people-management and interpersonal skills, with the ability to engage a wide range of stakeholders. - Strong managerial and business orientation, balancing client needs with organizational and fleet interests.- A professional presence, able to represent Lithium effectively in client reviews Ability to identify and promote Lithium's services at client events to support business growth.- Strong planning and organizational skills, working closely with central functions like HR and Asset Maintenance.- Clear understanding of revenue and cost implications.- Comfortable with technology and adaptable to new tech initiatives.- Ensures compliance with organizational rules and procedures across the fleet team
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Role Overview We are seeking a dynamic, communication-driven Customer Service Representative to join our growing BPO team. In this role, you will serve as the first point of contact for our customers, resolving inquiries, providing technical assistance, and ensuring a world-class service experience. Job Details Job Type: Full-time [Permanent / Contract] Work Location: [Onsite / Remote / Hybrid] - [City, State] Shift: [Rotational Shifts / US Shift / Day Shift] Compensation: [Salary Range] + Performance Incentives + Shift Allowances Key Responsibilities Customer Support: Handle inbound and outbound calls, emails, or chats to resolve customer queries regarding products, services, billing, or technical issues. Problem Solving: Identify customer needs, research answers, and guide customers through corrective steps to ensure first-call resolution. Data Management: Accurately update and maintain customer records and interaction details in the CRM system. Quality & Compliance: Meet or exceed standard BPO performance metrics, including Average Handling Time (AHT), Customer Satisfaction (CSAT), and Quality Assurance (QA) scores. Escalation: Route complex or unresolved issues to the appropriate department or supervisor while maintaining ownership of the customer experience. ️ Requirements & Qualifications Education: High School Diploma / Graduate in any discipline. Experience: [02 years] of experience in a BPO, customer service, or call center environment. Freshers with excellent communication skills are welcome to apply. Language Skills: Exceptional verbal and written communication skills in [English / specific language needed]. Technical Skills: Proficiency with basic computer systems, MS Office, and familiarity with CRM software (e. g., Salesforce, Zendesk) is a plus. Soft Skills: Active listening, empathy, patience, and a problem-solving mindset. Flexibility: Willingness to work in a 24/7 environment, including night shifts, weekends, and holidays. Benefits & Perks Competitive base salary with monthly performance bonuses. Comprehensive health, dental, and life insurance benefits. Free transport facility (pick-up and drop-off) for night shifts. Structured training programs and clear career advancement pathways. Engaging work culture with regular team-building activities.
A Cruise Holiday Packages Sales Executive role in Noida tailored for 3 to 5 years of experience falls directly into a highly rewarding premium travel bracket. In the Delhi NCR region, specialized niche processes like cruise and luxury outbound packages command an in-hand fixed monthly salary of 35,000 to 55,000, heavily augmented by performance-linked incentive structures Mid-level travel sales professionals with proven experience handling high-value cruise queries make an in-hand salary of 35,000 to 55,000 per month (Gross CTC ranging roughly between 4.5 LPA to 7.2 LPA). Flawless English communication skills combined with sharp objection-handling and phone negotiation skills are absolute prerequisites for closing luxury packages. Working knowledge of travel CRM software (like Salesforce or Lead squared), online booking engines, and Global Distribution Systems (GDS) like Amadeus or Sabre. Giri Global Staffing Services / Giri Consultancy (Sector 63): Actively handles direct client requirements specifically for Inside Sales Executives Inbound Cruise Holidays Packages within the 35k55k band, prioritizing candidates who can join immediately.
URGENT HIRING CAR RENTAL EXECUTIVE Location: Noida Experience: 13 Years Salary: 25,000 45,000 Per Month Industry: Car Rental / Travel & Transportation Services Immediate Joiners Preferred Join Our Growing Team! We are looking for a dedicated and customer-focused Car Rental Executive to manage customer bookings, vehicle reservations, and rental operations. Candidates with experience in car rental services, travel operations, customer support, or sales are encouraged to apply. Key Responsibilities: Handle customer enquiries regarding car rental services Assist customers with vehicle bookings, reservations, and rental requirements Recommend suitable vehicles based on customer needs and budget Coordinate with drivers, vendors, and operations teams for smooth service delivery Maintain accurate booking records and customer information Follow up with customers and ensure high levels of satisfaction Resolve customer concerns and provide effective solutions Achieve booking and revenue targets as assigned Requirements: ️ 13 years of experience in Car Rental, Travel Operations, Customer Service, or Sales ️ Excellent communication and customer-handling skills ️ Strong coordination and organizational abilities ️ Basic computer knowledge and proficiency in MS Office ️ Ability to work in a fast-paced environment ️ Customer-focused and target-oriented approach Benefits: Competitive Salary Package Attractive Incentives Career Growth Opportunities Professional Work Environment Immediate Joining Opportunity How to Apply: Email: Jyotimalik220422@gmail. com Contact: 7300977539 HR: Jyoti Baliyan Apply Now and Build Your Career in the Car Rental & Travel Industry!
URGENT HIRING CRUISE HOLIDAY PACKAGES SALES EXECUTIVE Location: Noida Experience: 35 Years Salary: 35,000 55,000 Per Month Industry: Travel Sales / Cruise Tourism / International Travel Immediate Joiners Preferred Join Our Growing Travel Sales Team! We are looking for experienced and enthusiastic Cruise Holiday Packages Sales Executives to promote and sell cruise vacation packages to domestic and international customers. The ideal candidate should have a strong background in travel sales, excellent communication skills, and a passion for delivering exceptional holiday experiences. Key Responsibilities: Sell cruise holiday packages and travel-related services to customers Handle inbound and outbound sales enquiries professionally Understand customer travel preferences and recommend suitable cruise options Explain cruise itineraries, cabin categories, onboard facilities, pricing, and special offers Convert enquiries into confirmed bookings and achieve sales targets Build and maintain strong customer relationships Follow up with leads and manage the sales pipeline effectively Maintain accurate booking records and customer information Provide exceptional customer service throughout the booking process Requirements: ️ 35 years of experience in Travel Sales, Cruise Sales, Holiday Packages, or International Travel Sales ️ Excellent English communication and customer-handling skills ️ Strong sales, negotiation, and closing abilities ️ Knowledge of cruise destinations, travel products, and holiday packages preferred ️ Target-driven and customer-focused mindset ️ Ability to work in a fast-paced sales environment Benefits: Attractive Salary Package Performance-Based Incentives Career Growth Opportunities Professional Work Environment Immediate Joining Opportunity How to Apply: Email: Jyotimalik220422@gmail. com Contact: 7300977539 HR: Jyoti Baliyan Apply Now and Help Customers Create Unforgettable Cruise Experiences!
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