Job Description

Minimum 2 years of experience in the health insurance industry, preferably in claims processing
Hands-on experience with cashless and reimbursement claims
Good understanding of corporate health insurance policies
Excellent English communication skills (mandatory)
Provide on-site CRM and health insurance claim support at assigned corporate/client locations
Act as a Single Point of Contact (SPOC) for employee queries related to health insurance claims
Assist employees with cashless and reimbursement claim submission and tracking using insurer claim platforms
Address queries related to policy coverage, benefits, and claim processes
Coordinate with internal claims teams of insurance partners to facilitate timely cashless approvals and priority processing
Collect, verify, and dispatch claim documents as per corporate and insurer requirements
Handle employee calls and emails with a strong service and resolution focus
Stay updated on health insurance regulations, policies, and process changes
Maintain confidentiality of sensitive information and adhere to data protection guidelines
Travel up to twice a week between assigned branches or corporate locations to provide on-ground support.

Banking & Insurance Jobs