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Customer Retention Specialist in Noida

GIRI CONSULTANCYGraduateBPO / Call Centre / ITES

Experience

1-3 Years

Salary Package

₹3,00,000 - ₹5,00,000 P.A.

Work Location

Sector 63, Noida, Uttar Pradesh

Job Type

FULL TIME

Posted: 09/06/2026 Actively Reviewing Resumes

Job ID: #SLKYMQRW

Job Description

Target Role:Customer Retention Specialist in Noida

Eligibility:Graduate

Direct Process:0% Placement Charges

Urgent Hiring: Customer Retention Specialist in Sector 63, Noida, Uttar Pradesh

GIRI CONSULTANCY is actively conducting direct walk-ins and virtual interviews for Customer Retention Specialist (International Voice Process (US/UK Customer Support)) located in Sector 63, Noida, Uttar Pradesh. Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply.

💼 Job Overview & Work Culture

As part of our customer success team at GIRI CONSULTANCY, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores.

🎯 Key Responsibilities & Day-to-Day Duties

Customer Communication: Handle international voice process (us/uk customer support) calls/chats in a courteous, friendly, and professional manner.
Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR).
CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and escalate technical issues to respective department leads.
Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings.
Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery.

🎓 Eligibility & Candidate Profile

Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B.Com, B.A, B.Sc, BBA, BCA, B.Tech).
Experience: 1-3 Years (Freshers with good verbal communication skills and confidence are warmly welcome).
Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage).
Technical Skills: Basic computer operating knowledge, fast typing speed (20–30+ WPM), and familiarity with MS Office / CRM portals.

💰 Compensation, Shift Timings & Benefits

Salary Package: ₹3,00,000 - ₹5,00,000 P.A. + Attractive Monthly Performance Incentives.
Job Type & Shift: Full-Time (Day Shifts / Rotational Shifts with Fixed Offs).
Perks: Performance awards, paid training period, high internal growth opportunities (IJP) to Quality Analyst / Team Leader roles.
Zero Charges: 100% Direct Company Hiring. Zero registration or consultancy fees.

📍 How to Apply

Interested candidates can apply directly on Pagaar India using the Direct Apply or WhatsApp HR button for immediate interview scheduling.

Matched Job Search Keywords:

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Job Details

Role

Customer Retention Specialist

Industry Type / Category

BPO / Call Centre / ITES

Employment Type

FULL TIME

Experience Required

1-3 Years

Key Skills

Customer SupportBPO Voice ProcessInbound CallingOutbound CallingCustomer Care ExecutiveTelecallingCRM TicketingCSAT

Official Candidate Advisory & Verification Notice

Career Guidance & Application Advisory for Customer Retention Specialist

Published by Pagaar India Editorial Team · Verified for Noida Job Seekers

1Role Readiness & Screening Expectation

Candidates applying for Customer Retention Specialist in Noida are evaluated on foundational domain competency, professional communication, and punctuality. If applying as a Graduate candidate, highlight your practical skills, certifications, and previous customer or technical projects in your resume to ensure high recruiter shortlisting rates.

2Pagaar India 100% Zero-Fee Candidate Protection Guarantee

Applying for jobs on Pagaar India is 100% free of cost. Under our strict publisher code and National Employment Guidelines, no genuine corporate employer or hiring recruiter will EVER request payment for interview appointment slots, document verification, application registration, training fees, or uniform deposits. If anyone solicits money under any pretext, do not transfer funds and immediately report the vacancy to support@pagaarindia.com.

3Interview Preparation & Direct HR Follow-up Tips

Once your application is submitted via the button below, the hiring manager receives your verified profile directly on their recruiter console. We recommend keeping a clean PDF copy of your updated resume ready on your mobile device, researching the company’s services beforehand, and dressing professionally for either telephonic, video, or in-person rounds.

Candidate FAQs

Frequently Asked Questions about this Customer Retention Specialist Role

Key verified details for job applicants in Noida.

QWhat is the eligibility and qualification required for Customer Retention Specialist in Noida?

Candidates applying for this Customer Retention Specialist role should have a minimum qualification of Graduate. Experience required: 1-3 Years.

QWhat is the salary package for Customer Retention Specialist in Noida?

The offered salary for this Customer Retention Specialist position is ₹3,00,000 - ₹5,00,000 P.A.. Pagaar India does not charge any placement fee or commission from candidates.

QAre there any registration or placement fees to apply for this job?

No, applying for Customer Retention Specialist at GIRI CONSULTANCY through Pagaar India is 100% Free. We have a strict zero-fee policy. Never pay anyone asking money for jobs or interviews.

QHow can I apply directly for Customer Retention Specialist vacancy?

Click the "Apply Now" button on this page, enter your contact details, and submit your resume. Your application will be sent directly to the hiring recruiter dashboard.

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