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Candidates applying for this Customer Service Executive role should have a minimum qualification of Graduate. Experience required: 0 - 3 Years.

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Customer Service Executive – Voice Process (Day Shift)

Featured

HR Sangeeta KardamVerified

4.4(2,818 Reviews)

Gurugram, Haryana

Full Time

0 - 3 Years

22,000 - 25,000 / month

Posted 07/11/2026

Customer SupportVoice ProcessProblem SolvingEmail SupportChat SupportCustomer SatisfactionCommunication Skills

Customer SupportVoice Process+10 more

Job Description

Job Title: Customer Service Executive – Voice Process (Day Shift)

Experience: Freshers & Experienced Candidates (0 – 3 Years)

Salary Package: Graduate Freshers: ₹22,000 CTC per month

Undergraduates + 6 Months Experience: ₹24,000 CTC per month

Work Location: Gurgaon / Gurugram, Delhi NCR (On-site / Work from Office)

Work Mode: Walk-In Interview / Quick Selection

Shift: Pure Day Shift
Notice Period: Immediate Joiners Preferred

Job Summary

🚨 URGENT HIRING Alert! We are conducting a massive Walk-In Interview drive for high-energy individuals to join our premium Customer Service Voice Process in Gurgaon. Whether you are a fresh graduate looking to kickstart your corporate journey or an undergraduate with a brief stint in customer support, this is your chance for a quick spot selection.

In this role, you will handle incoming customer queries, providing efficient resolutions while enjoying the comfort of a permanent Day Shift. If you possess fluent communication skills and want an immediate career breakthrough with a quick onboarding cycle, apply today!

Key Responsibilities

Customer Support: Manage inbound customer voice calls professionally, addressing service requests, billing queries, or account updates.
First-Call Resolution: Understand customer pain points effectively and deliver accurate solutions to maintain high service standards.
Data Documentation: Maintain accurate customer interaction records, call summaries, and resolution logs in the CRM platform.
Process Compliance: Adhere strictly to communication scripts, operational timelines, and internal quality benchmarks.

Requirements & Skills

Language Proficiency: Strong verbal communication and active listening skills in English and Hindi.
Education & Eligibility:
- Open to Graduate Freshers (No experience needed).
- Open to Undergraduates with a minimum of 6 months of core experience in any BPO/Voice environment.
Mindset: Customer-first approach, positive attitude, high patience levels, and a desire to learn rapidly.
Availability: Ready to join immediately with all standard professional background documentation in place.

Perks & Benefits

Competitive fixed monthly CTC package up to ₹24,000 based on your credentials.
Premium Day Shift operations, ensuring a fantastic work-life balance.
Accelerated selection flow with same-day offer deployment for selected talent.
Corporate workspace environment with massive scope for vertical career movements.

How to Apply (Walk-In Streamlining)

Take the fast track to selection! Apply Now!

📲 WhatsApp your updated resume directly to: 8700107283

Key Responsibilities

Handle customer inquiries promptly and professionally across phone, email, and chat channels.
Resolve service issues with high first-contact resolution and customer satisfaction scores.
Maintain accurate and detailed case notes in the CRM software.
Follow documented communication scripts and standard operating protocols.
Collaborate with team leaders to meet operational SLAs and KPIs.