Senior Executive / Executive – International Voice Process (Us Debt Collections)

Job Title: Senior Executive / Executive – International Voice Process (US Debt Collections)

Experience: 1+ Years of relevant international BPO experience

Salary Package: Competitive (Best in Industry) + High Performance Incentives

Work Location: Noida, Uttar Pradesh (Full-Time, Work from Office)

Process Domain: US Debt Collections (International Voice Process)

Shift: Dedicated International Night Shift (US Business Hours)

Benefits: Fixed Salary + Uncapped Performance Incentives + Medical Insurance

Job Summary

We are actively hiring a highly assertive and communication-driven Senior Executive / Executive to join our premier International Voice Process (US Debt Collections) team in Noida. This role is tailor-made for experienced BPO professionals who thrive in a fast-paced environment, possess top-tier negotiation skills, and are fully comfortable working dedicated international night shifts.

In this role, you will be responsible for engaging with US consumers, managing account portfolios, and successfully recovering outstanding balances. If you have excellent command over English, a target-oriented mindset, and want to skyrocket your earnings through exceptional incentives, apply today!

Key Responsibilities

• Collections Operations: Handle inbound and outbound voice calls with US consumers regarding their delinquent or outstanding account balances.
• Negotiation & Closure: Analyze consumer financial profiles, handle pushbacks effectively, and arrange successful payment plans or settlements.
• Performance Targets: Meet and exceed daily/monthly recovery targets, call quality metrics, and performance benchmarks.
• Compliance & Documentation: Strictly adhere to international collection laws (such as FDCPA, FCRA) and log accurate call outcomes in the CRM system.
• Account Portfolio Management: Review account histories and update customer details systematically to ensure a healthy recovery pipeline.

Requirements & Skills

• Language Proficiency: Flawless verbal and written English communication skills with a clear, professional accent.
• Experience: Proven experience in an International Voice Process (Candidates with prior exposure to US Debt Collections, Hard-core Sales, or Customer Retention will be highly preferred).
• Shift Flexibility: Complete comfort and readiness to work permanent night shifts aligned with US business hours.
• Core Competencies: Strong convincing capabilities, active listening, high resilience, problem-solving skills, and a thick skin to handle challenging consumer interactions.
• Technical Comfort: Basic computer knowledge, fast typing speed, and familiarity with dialler systems and CRM databases.

Perks & Benefits

• Highly competitive fixed monthly industry salary.
• Uncapped Incentives: Excellent performance-based payouts designed for top performers to multiply their monthly take-home.
• Healthcare Protection: Comprehensive medical insurance coverage for complete peace of mind.
• Professional growth track within an expanding international BPO framework.

How to Apply (Immediate Hiring)

Take the fast track to selection! Apply Now!

📲 Interested candidates can directly connect or share their updated resume on WhatsApp at: 7895410969