Customer Support Executive (Voice & Chat Process)

Job Title: Customer Support Executive (Voice & Chat Process)

Experience: Freshers & Experienced Candidates (0 – 3 Years)

Salary Package: ₹18,000 – ₹25,000 per month CTC + Cab Allowance

Work Location: Gurgaon / Gurugram, Delhi NCR (Hybrid/On-site options as per business requirements)

Interview Mode: 100% Completely Virtual Interview (Remote Selection)

Eligibility: Undergraduates & Graduates both eligible

Notice Period: Immediate Joiners Preferred

Job Summary

We are actively hiring articulate, dynamic, and customer-focused Customer Support Executives to join our premier global operations team in Gurgaon. Skip the long commute queues and clear your multi-tier screening rounds from the comfort of your home through our completely virtual hiring process!

Whether you are an ambitious fresher ready to start your corporate journey or an experienced BPO professional seeking a solid package upgrade, this role offers a great career path. In this position, you will serve as the primary brand link, managing international or domestic customer queries across digital channels. If you have exceptional English verbal and written communication skills, apply today!

Roles & Responsibilities

• Omnichannel Query Management: Efficiently handle incoming customer queries, troubleshooting requests, and profile balance checks through professional phone calls or live text chats in English.
• Problem Resolution: Actively listen to understand customer concerns, analyze root causes, and provide accurate, prompt solutions to maximize consumer metrics.
• Professional Etiquette: Communicate politely, clearly, and professionally at all times, ensuring absolute alignment with international customer service quality scripts.
• Data Hygiene & Documentation: Maintain highly precise and accurate logs of every customer interaction, update request, and ticket transfer within the tracking CRM platform.
• Performance Benchmarks: Meet and exceed daily service quality standards, response timelines, customer satisfaction indices (CSAT), and call handling targets.
• Escalation Coordination: Efficiently identify, flag, and route complex system bugs or highly sensitive inquiries to the appropriate high-tier core engineering or corporate groups.

Eligibility Criteria & Required Skills

• Language Proficiency: Excellent verbal and written English communication skills are mandatory with a highly professional conversational approach.
• Academic Background: Open to both Undergraduates (UG) and Graduates in any academic specialty or stream.
• Experience Benchmarks: Both Freshers with strong potential and Experienced BPO executives looking for growth are highly welcome.
• Core Competencies: High emotional intelligence, active listening traits, customer-centric problem-solving skills, and a highly positive learning attitude.

Perks & Benefits

• Competitive monthly fixed salary package from ₹18,000 up to ₹25,000 CTC based on skills evaluation.
• Commute Support: Safe and secure Company Cab Allowance to facilitate seamless everyday movement.
• Safe Remote Recruitment: Enjoy a completely automated, rapid

selection process

without traveling (100% Virtual Interview).

• Fast-track vertical growth pathways into quality analysis, operations management, or training departments.

How to Apply (Fast-Track Virtual Selection)

Secure your remote evaluation slot right now! Apply Today!

📲 Interested candidates can directly drop their updated resume on WhatsApp to: 9588713924