Voice Support Executive – International Process (Travel Support)

Job Title: Voice Support Executive – International Process (Travel Support)

Experience: Minimum 6 Months of International Voice Experience Mandatory

Salary Package: Up to ₹36,000 In-Hand per month (Up to ₹5 LPA CTC based on profile)

Work Location: Sector 62, Noida, Uttar Pradesh (Full-Time, Work from Office)

Process Domain: International Travel Support (100% Voice Process)

Working Structure: 5 Days a week | Rotational Shifts & Rotational Offs

Cab Facility: One-side cab facility available during odd hours

Interview Mode: Walk-in Interviews Only

Job Summary

We are actively hiring communication-driven and customer-centric Voice Support Executives for our premium International Travel Support Process in Sector 62, Noida. This role is tailor-made for BPO professionals with at least 6 months of experience in global voice operations who want to build a career in the high-growth corporate travel domain.

In this role, you will provide end-to-end voice assistance to international travelers, resolving queries related to flight bookings, hotel reservations, itineraries, and cancellations. If you possess top-tier English communication skills and are comfortable working in dynamic rotational schedules, grab this chance for a direct walk-in evaluation!

Key Responsibilities

• Travel Assistance: Handle 100% inbound/outbound international voice calls, assisting global customers with flight bookings, changes, hotel reservations, and cancellation requests.
• Query Resolution: Provide real-time, accurate updates regarding dynamic travel guidelines, refunds, baggage rules, and travel insurance policies.
• Performance Excellence: Meet and exceed daily/monthly operational key performance indicators (KPIs) to maintain high customer satisfaction (CSAT) indices.
• CRM Logging: Document and track every customer conversation, ticket update, and transaction record accurately inside the travel management database.
• Escalation Coordination: Collaborate with backend support teams or specific airlines/vendors to resolve complex customer issues efficiently.

Eligibility Criteria & Skills

• Language Proficiency: Flawless verbal and written English communication skills with a highly professional accent.
• Experience: Minimum 6 months of clean, documented experience in an International Voice Process is mandatory. (Prior travel process experience is a huge plus).
• Shift Flexibility: Absolute comfort working dynamic rotational shifts and rotational weekly offs within a global 24/7 environment.
• Education: Graduates are highly preferred, though undergraduates with solid relevant international experience are welcome.
• Core Competencies: Active listening, empathy, strong corporate problem-solving traits, and the ability to multitask across booking systems.

Perks & Benefits

• Premium fixed monthly take-home salary up to ₹36,000 In-Hand with no complex hidden deductions.
• Balanced 5-day working culture providing exceptional work-life harmony.
• Commute Support: Secure one-side corporate cab facility during odd or late-night shift hours.
• High-end workspace setup located inside Noida's premier commercial IT hub (Sector 62).

How to Apply (Walk-In Streamlining)

Skip the long recruitment queues and secure your spot! Apply Today!

📲 Share your updated resume on WhatsApp to schedule your walk-in: 9315641735