Customer Support Executive

Job Description: Customer Support Executive

Job Overview

We are looking for a vibrant, empathetic, and clear-speaking Fresher to join our customer success team as a Customer Support Executive at our office in Karapakkam, Chennai. If you possess excellent communication skills, love helping people resolve their queries, and can start immediately, this is a fantastic opportunity to build a career in a fast-growing industry.

Key Information

·         Position: Customer Support Executive

·         Experience: Freshers (0 - 1 year experience / Call center or customer service internships are a plus)

·         Location: Karapakkam, Chennai (In-Office)

·         Joining Status: Immediate Joiners Only (Max 7 days notice period)

·         Monthly Salary: ₹35,000 to ₹55,000 per month

·         Annual Compensation (CTC): ₹4,20,000 to ₹6,60,000 Per Annum (4.2 LPA - 6.6 LPA)

Key Responsibilities

·         Handle inbound and outbound customer interactions via phone calls, emails, and live chat professionally.

·         Identify customer needs, answer questions quickly, and provide accurate solutions to resolve their queries.

·         Maintain a high level of customer satisfaction by delivering polite, empathetic, and efficient support.

·         Escalate complex issues to the appropriate internal tech or management teams when necessary.

·         Keep accurate records of customer interactions, comments, and complaints in the CRM system.

·         Meet or exceed individual and team performance metrics (tats, quality scores, and customer feedback).

Required Skills & Qualifications

·         Communication: Exceptional verbal and written communication skills in English (fluency in regional languages is an added advantage).

·         Listening Skills: Ability to active-listen to customer concerns patiently and de-escalate stressful situations calmly.

·         Tech Savvy: Basic computer proficiency, fast typing speed, and willingness to learn CRM tools (like Zendesk, Freshdesk, or Salesforce).

·         Availability: Flexibility to work in rotational shifts based on business requirements.

·         Education: Any Graduate / Undergraduate / Diploma holders with strong communication skills can apply.

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