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Customer Support Executive – International Voice Process

Featured

HR Sangeeta KardamVerified

4.4(2,818 Reviews)

Mohali, Punjab

Full Time

0 - 5 Years

25,000 - 30,000 / month

Posted 07/11/2026

Customer SupportVoice ProcessProblem SolvingEmail SupportChat SupportCustomer SatisfactionCommunication Skills

Customer SupportVoice Process+16 more

Job Description

Job Title: Customer Support Executive – International Voice Process

Experience: Freshers & Experienced Candidates (0 – 5 Years)

Salary Package: Freshers: ₹24,900 CTC per month

Experienced: Up to ₹30,000 CTC per month (Minimum 6 months of documented international voice experience required)

Work Location: Mohali, Punjab (On-site / Work from Office)

Interview Mode: 100% Virtual Interview (Online Selection)

Eligibility: Undergraduates (UG) / Graduates in any discipline

Notice Period: Immediate Joiners Preferred

Job Summary

🚨 URGENT HIRING Alert! We are conducting a massive Virtual Interview drive for top-tier talent to join our premium International Voice Process in Mohali. Skip the long walk-in queues and clear your screening rounds from the comfort of your home! Whether you are a fresh graduate looking to build a corporate foundation or an experienced professional seeking a high-paying salary upgrade, we have an immediate opening for you.

In this role, you will interact with global clients, handling inquiries and delivering high-quality service. The position demands Excellent English Communication Skills. If you are ready for a quick technical evaluation and rapid onboarding, apply today!

Key Responsibilities

Global Customer Management: Handle inbound and outbound international voice calls, addressing account queries, service requests, or technical troubleshooting.
First-Time Resolution: Deliver accurate problem-solving answers on the spot to ensure high customer satisfaction (CSAT) indices.
System Logging: Document every customer engagement timeline, tracking details and case updates inside the CRM network.
Compliance Standards: Follow company communication benchmarks, data privacy guidelines, and performance metrics closely.

Requirements & Skills

Language Skills: Flawless verbal and written English communication skills with a neutral accent.
Academic Criteria: Open to both Undergraduates (UG) and Graduates.
Experience Benchmarks:
- Freshers are welcome with polished language skills.
- Experienced candidates must present at least 6 months of clean, documented experience in a voice process to claim the higher salary tier.
Core Traits: High customer empathy, active listening skills, structural debugging capabilities, and readiness to adapt to dynamic rotational shifts.

Perks & Benefits

Market-leading monthly fixed compensation structure up to ₹30,000 CTC.
Safe Online Recruitment: Entire process managed via online channels (Virtual Interview).
Performance-driven monthly structural incentives and shift allowances.
Ultra-modern corporate infrastructure based out of Mohali's premier IT Parks.

How to Apply (Fast-Track Virtual Hiring)

Get hired quickly through our automated remote screening workflow! Apply Now!

📲 WhatsApp your updated resume directly to: 8700107283

Key Responsibilities

Handle customer inquiries promptly and professionally across phone, email, and chat channels.
Resolve service issues with high first-contact resolution and customer satisfaction scores.
Maintain accurate and detailed case notes in the CRM software.
Follow documented communication scripts and standard operating protocols.
Collaborate with team leaders to meet operational SLAs and KPIs.