Inbound Healthcare Customer Support Executive

Job Title: Inbound Healthcare Customer Support Executive

Experience: 1 – 3 Years

Salary Package: Competitive (As per Industry Standards)

Work Location: Sitapura, Jaipur, Rajasthan (On-site / Work from Office)

Process Domain: US Healthcare & Benefits (International Voice Process)

Shift: Night Shift (Aligned with US Business Hours)

Job Summary

We are actively hiring a customer-centric and articulate Inbound Healthcare Customer Support Executive with 1 to 3 years of experience to join our international voice process team in Sitapura, Jaipur. In this role, you will serve as the dedicated point of contact for US-based customers, assisting them with queries related to their medical benefits, insurance plans, claims, and healthcare accounts.

The ideal candidate must possess exceptional verbal English communication skills and strong customer-handling attributes. Prior experience working in an international BPO voice process or managing US healthcare accounts is highly preferred. If you have a passion for query resolution and are comfortable working night shifts, apply today.

Key Responsibilities

• Inbound Call Management: Handle incoming calls professionally from US customers regarding their healthcare plans, insurance benefits, claims, and policy details.
• Query Resolution: Analyze and resolve customer inquiries accurately, ensuring first-call resolution (FCR) while maintaining high customer satisfaction (CSAT) scores.
• Healthcare Navigation: Guide members smoothly through complex healthcare regulations, copay rules, network providers, and coverage details.
• Data Logging & Hygiene: Maintain strict compliance and documentation protocols by logging accurate interaction details and call notes inside the CRM database.
• Escalation Management: Efficiently identify, flag, and route complex claims or sensitive inquiries to the appropriate high-tier billing or support groups.

Requirements & Skills

• Language Proficiency: Flawless verbal and written English communication skills with a neutral accent and active listening abilities.
• Experience: 1–3 years of core experience in an international BPO voice process (Prior exposure to US Healthcare, Medical Billing, or Insurance support is a massive advantage).
• Flexibility: Absolute readiness to work dedicated night shifts to sync with US operational time zones.
• Core Competencies: High empathy, emotional intelligence, patience to handle complex queries, and strong problem-solving skills.
• Technical Comfort: Familiarity with CRM systems, multi-screen navigation, and good typing speed.

Perks & Benefits

• Competitive fixed monthly industry compensation.
• Highly structured rewards, recognition, and performance-based allowances.
• Work in a secure, top-tier international workspace environment.
• Deep learning and certification pathways across the global US healthcare business framework.

How to Apply

If you have excellent English skills and match the healthcare support criteria, Apply Now!

📞 Contact or WhatsApp your updated resume directly to: 9092287454