What is the eligibility and qualification required for Senior Csr in Mumbai?

Candidates applying for this Senior Csr role should have a minimum qualification of 12th Pass / Graduate. Experience required: 0-1 Year.

What is the salary package for Senior Csr in Mumbai?

The offered salary for this Senior Csr position is ₹3,00,000 - ₹5,00,000 P.A.. Pagaar India does not charge any placement fee or commission from candidates.

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Click the 'Apply Now' button on this page, enter your contact details, and submit your resume. Your application will be sent directly to the hiring recruiter dashboard.

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Senior Csr

Featured

HomeVerified

4.3(1,593 Reviews)

Airoli, Navi Mumbai, Maharashtra

FULL TIME

0-1 Year

3,00,000 - 5,00,000 P.A.

Posted 05/11/2026

BPOKPOEmailChatCSRCollections

BPOKPO+4 more

Job Description

We are Hiring

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‎ROLE: Customer Service for Blended Process (Email / Chat)

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‎CTC: Up to 30,000 In-Hand + 1500 Traveling Allowance + Incentives + OT

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‎Location: Navi Mumbai, Airoli

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‎Qualification & Mandatory Eligibility: HSC/Grad with 6 months Experience in any feild

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‎Good Communication.

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‎Shift: 24 *7 | 5 Days Working | 2 Week Offs

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‎Pick up or Drop Facility available

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‎Ring / Ping Pooja Shetty on: 9768105601 / 9004946275

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‎Join our Excellent Team

Imp info

Qualification: 12th pass or graduates; freshers and experienced candidates (up to 1+ years in BPO/international voice or chat processes) are hired depending on the specific campaign. [1, 2, 3]

Communication Skills: Good to advanced English proficiency (B2/C1 level required for international processes). [1, 2]

Documents to Carry: Valid government-issued photo ID, updated resume, passport-size photographs, and past employment documents (if experienced, such as salary slips and offer letters).

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Key Responsibilities

Handle customer inquiries promptly and professionally across phone, email, and chat channels.
Resolve service issues with high first-contact resolution and customer satisfaction scores.
Maintain accurate and detailed case notes in the CRM software.
Follow documented communication scripts and standard operating protocols.
Collaborate with team leaders to meet operational SLAs and KPIs.