Customer Support Executive (International BPO)

Job Description: Customer Support Executive (International BPO)

📌 Job Overview

We are urgently hiring a customer-oriented and dynamic Customer Support Executive for our premium International Voice Process. The ideal candidate will manage incoming and outgoing communications with global clients, troubleshoot basic product or service inquiries, and maintain high standards of customer satisfaction. This role requires an immediate joiner with a background in international customer care.

💼 Job Details

·         Position: Customer Support Executive (International Voice Process)

·         Experience Required: 1 to 3 Years (Mandatory experience in an international BPO environment)

·         Salary Range: ₹20,000 – ₹35,000 / Month (Based on experience & communication levels) + Performance Incentives

·         Job Location: Faridabad, Haryana (On-site)

·         Shift Timings: Rotational Night Shifts (US/UK Time Zones)

·         Joining Status: Immediate Joiners Only (Max notice period accepted: 7 days)

🚀 Key Responsibilities

·         Global Client Communication: Handle inbound calls, chats, or emails from overseas clients to resolve account navigation, billing, or general service inquiries.

·         Problem Resolution: Diagnose and troubleshoot customer dilemmas methodically while maintaining a calm, reassuring tone.

·         Data Documentation: Accurately update customer relationship logs, interaction histories, and feedback data within internal CRM software platforms.

·         Escalation Management: Identify complex cases and systematically route tier-2 complaints to appropriate senior technical support panels.

·         Target Achievement: Consistently meet daily operational milestones, including Average Handling Time (AHT), Customer Satisfaction (CSAT) goals, and Quality Evaluation benchmarks.

🎓 What We Need (Eligibility & Skills)

·         Academic Foundation: Completed Graduate degree or 12th-standard pass with a minimum of 1 year of verified international customer service experience.

·         Linguistic Excellence: Flawless spoken and written English command with a neutral accent and excellent grammatical phrasing.

·         Shift Readiness: 100% comfort working continuous night shifts and rotational 24/7 rosters.

·         Technical Comfort: Basic familiarity with navigating computing systems, dual-screen setups, and web browsers; fast typing speed (30+ WPM with 95% accuracy).

·         Interpersonal Strength: Exceptional active listening, patience, and the emotional intelligence to manage frustrated international customers calmly.

🎁 Perks & Benefits

·         Subsidized or free meals provided at the corporate hub

·         Free air-conditioned point-to-point office cab drops within designated routes

·         Attractive performance-tied monthly incentives

·         Comprehensive medical insurance policies and statutory Provident Fund (PF) allocations

·         Five-day work week (Rotational roster with 2 weekly off days)