Job Description: Freshers (International BPO)
We are hiring enthusiastic Freshers for the role of Customer Support Executive in a leading International BPO based in Noida. If you have excellent English communication skills and want to jumpstart your career in a global environment, we want you!
Job Overview
- Role: Customer Support Executive / Voice Process Associate
- Experience: Freshers (0 years of experience)
- Location: Noida (In-office)
- Joining: Immediate Joiners Only
- Salary (In-hand): ₹18,000 to ₹25,000 per month
- CTC (Gross): ₹2.2 LPA to ₹3.2 LPA (Based on interview performance and shift allowances)
Key Responsibilities
- Customer Support: Assist international customers via inbound/outbound calls, emails, or live chat to resolve their queries and issues.
- Problem Solving: Listen actively to customer needs, diagnose problems, and provide accurate, efficient solutions.
- Data Management: Accurately update customer details and interaction logs in the CRM system.
- Quality Standards: Maintain high customer satisfaction (CSAT) scores and adhere to company compliance guidelines.
- Team Collaboration: Work closely with team leaders and quality analysts to improve performance metrics.
Requirements & Qualifications
- Education: High School Graduate (12th Pass), Undergraduates, or Graduates in any stream.
- Communication: Exceptional verbal and written English communication skills with a neutral accent.
- Flexibility: Comfortable working in rotational shifts, including US/UK Night Shifts, and a 5-day or 6-day work week.
- Skills: Basic computer knowledge, good typing speed, and active listening capabilities.
- Mindset: Highly motivated, polite, and capable of handling customer queries patiently.
Perks & Benefits
- Competitive performance-based incentives and bonuses.
- Free pick-and-drop cab facility or transport allowance for night shifts.
- Rapid career growth and internal job promotion (IJP) opportunities.