USA Banking Fraud Operation Executive –
International BPO - 9650225383
Job Title:
USA Banking Fraud Operation Executive
Industry:
International BPO / Banking & Financial Services
Department:
Fraud Operations / Risk Management
Job Type:
Full-Time
Process:
USA Banking Fraud Operations
Experience:
1–5 Years
Location:
Noida
Salary:
₹25,000 – ₹55,000 per month + Attractive
Incentives + Performance Bonus
Shift:
Rotational / Night Shift (US Process)
Job Summary
We are looking for a detail-oriented and
customer-focused USA Banking Fraud
Operation Executive to join our International BPO team in Noida. The
role involves monitoring suspicious banking activities, verifying transactions,
assisting customers with fraud-related concerns, and ensuring compliance with
banking regulations and internal risk management policies.
The ideal candidate should have experience in Banking Operations, Fraud Detection, Risk
Management, Customer Service, or International BPO, along with
excellent communication and analytical skills.
Key Responsibilities
- Monitor suspicious
banking transactions and fraud alerts.
- Review and investigate
potentially fraudulent debit card, credit card, and online banking
transactions.
- Contact customers to
verify suspicious account activities.
- Handle inbound and
outbound calls related to fraud investigations.
- Block, unblock, or
secure customer accounts/cards as per banking procedures.
- Escalate high-risk
fraud cases to senior fraud investigators.
- Maintain accurate
case documentation and customer records.
- Follow banking
compliance policies, AML, KYC, and fraud prevention guidelines.
- Ensure timely
resolution of fraud-related customer queries.
- Meet productivity,
quality, and compliance targets.
- Work closely with
internal banking and fraud investigation teams.
- Maintain high levels
of confidentiality and data security.
Required Skills
- Banking Fraud
Operations
- Fraud Detection
- Transaction
Monitoring
- Banking Customer
Service
- Risk Analysis
- Fraud Investigation
- AML Compliance
- KYC Verification
- Credit Card Fraud
Monitoring
- Debit Card Fraud
Monitoring
- Online Banking
Support
- Customer Verification
- International Voice
Process
- Banking Operations
- Customer
Relationship Management
- Analytical Skills
- Communication Skills
- Problem Solving
- Case Management
- MS Office & CRM
Knowledge
Eligibility Criteria
- Graduate in any
discipline.
- 1–5
years of experience in International BPO, Banking
Operations, Fraud Detection, Risk Management, Financial Services, or
Customer Support.
- Experience in US
Banking Process will be an added advantage.
- Excellent spoken
English and communication skills.
- Strong analytical and
problem-solving abilities.
- Comfortable working
in rotational/night shifts.
- Basic computer and
CRM knowledge.
Benefits
- Fixed Salary: ₹25,000
– ₹55,000 per month
- Attractive Monthly
Incentives
- Performance Bonus
- Paid Training
- Career Growth
Opportunities
- Employee Rewards
& Recognition Programs
- International Work
Environment
- Health Benefits (as
per company policy)
- Paid Leaves
- Supportive Team
Culture
Job Location
- Noida
- Sector 62 Noida
- Sector 63 Noida
- Greater Noida
- Noida Extension
- Delhi NCR
