Technical Support Executive – Printer & Antivirus
Troubleshooting Process (International BPO Night Shift) Noida - 9650225383
Job Title - Technical
Support Executive
Industry - International
BPO / Technical Support / IT Services
Department - Technical
Support
Job Type - Full-Time
Process - Printer
& Antivirus Troubleshooting Process (International BPO – US Process)
Experience - 5–10 Years
Location - Noida
Salary - ₹40,000
– ₹60,000 per month + Attractive Incentives + Performance Bonus
Shift - Night Shift
(US Process)
Joining - Immediate
Joiners Preferred
Job Summary
We are looking for an experienced Technical
Support Executive to join our International BPO Printer & Antivirus
Troubleshooting Process. The candidate will provide technical assistance to
international customers by diagnosing and resolving issues related to printers,
antivirus software, Windows operating systems, and computer performance.
The ideal candidate should possess
excellent troubleshooting skills, strong communication abilities, and
experience supporting international customers over phone and remote desktop
tools.
Key Responsibilities
- Handle inbound technical support calls from
international customers.
- Diagnose and resolve printer installation,
configuration, connectivity, and driver-related issues.
- Troubleshoot antivirus installation, activation,
subscription renewal, update, scanning, malware, ransomware, and virus
removal issues.
- Provide remote technical support using remote desktop
applications.
- Resolve Windows operating system, networking, email
configuration, and software-related issues.
- Guide customers through step-by-step troubleshooting
procedures.
- Escalate complex technical issues when required.
- Maintain accurate case documentation in CRM or
ticketing systems.
- Meet quality, productivity, and customer satisfaction
targets.
- Deliver exceptional customer support while maintaining
professional communication.
Key Technical Skills
- Printer Installation & Configuration
- Printer Driver Troubleshooting
- Wireless Printer Setup
- Network Printer Configuration
- Printer Connectivity Issues
- Printer Offline Error Resolution
- Antivirus Installation
- Antivirus Activation
- Antivirus Subscription Renewal
- Virus Removal
- Malware Removal
- Ransomware Protection
- Windows Troubleshooting
- Windows 10 & Windows 11 Support
- Microsoft Office Troubleshooting
- Email Configuration
- Outlook Troubleshooting
- Network Troubleshooting
- Wi-Fi Troubleshooting
- Remote Desktop Support
- System Optimization
- PC Performance Optimization
- Software Installation
- Technical Troubleshooting
- Customer Technical Support
Required Skills
- International Voice Process
- Technical Support
- Printer Troubleshooting
- Antivirus Troubleshooting
- Remote Support
- Customer Service
- Technical Diagnosis
- Problem Solving
- Communication Skills
- CRM Management
- Ticket Management
- Time Management
- Customer Relationship Management
- Analytical Skills
- Team Collaboration
Eligibility
- Graduate or Diploma in Computer Science, IT, or any
relevant discipline.
- 5–10 years
of experience in International Technical Support or Technical BPO.
- Hands-on experience with Printer Troubleshooting and
Antivirus Support.
- Strong knowledge of Windows Operating Systems and
networking fundamentals.
- Excellent spoken English and communication skills.
- Experience using remote desktop support tools.
- Comfortable working in the US Night Shift.
- Immediate joiners will be given preference.
Benefits
- Fixed Salary: ₹40,000 – ₹60,000 per month
- Attractive Monthly Incentives
- Performance Bonus
- Paid Training
- Career Growth Opportunities
- International Work Environment
- Employee Rewards & Recognition
- Paid Leaves
- Supportive Team Culture
Job Location
- Noida
- Sector 62 Noida
- Sector 63 Noida
- Sector 125 Noida
- Sector 132 Noida
- Greater Noida
- Noida Extension
- Delhi NCR
