QA Executive – Veho Delivery Command Center (Customer Care Project)

QA Executive – Veho Delivery Command Center (Customer Care Project)

📍 Location: Panchkula
💼 Role: QA Executive (Customer Care / Chat Support Process)

Key Responsibilities:

• Monitor and audit customer support interactions (Chat/Email/Voice).
• Evaluate agent performance against quality standards.
• Identify process gaps and provide constructive feedback.
• Prepare QA reports and track improvement metrics.
• Ensure compliance with client and company guidelines.
• Work closely with operations teams to improve customer experience.

Preferred Candidate Profile:

• Experience in QA for Customer Care, Chat Support, or BPO processes.
• Strong communication and analytical skills.
• Good understanding of quality parameters and audit processes.
• Ability to prepare reports and conduct feedback sessions.
• Experience in customer service environments is preferred.
  
  

  Required Skills for QA – Veho Delivery Command Center (Customer Care Project)

  1. Quality Auditing & Monitoring
  2. Customer Service & Chat Support Knowledge
  3. Strong Communication Skills
  4. Attention to Detail
  5. Analytical & Problem-Solving Skills
  6. Feedback & Coaching Ability
  7. Process Compliance & Documentation
  8. Report Preparation & Data Analysis
  9. MS Excel and MS Office Proficiency
  10. Team Collaboration & Stakeholder Management
  11. Conflict Resolution Skills
  12. Time Management & Multitasking

📍 Location: Panchkula