Technical Support Associate

Urgent Hiring for -: Technical Sales Executive – (International BPO – Antivirus, & Printer Calls) Noida – 9650225383

 

Salary: 35,000/- to 55,000/-per month + High Incentives

Job Location: Noida,

Shift: Night Shift (US Time Zones)
Process: Inbound Technical Sales
Experience Level: 1–10 Years…Other International BPO Exp candidates can also apply.
Job Type: Full-Time – Work from Office

Job Summary:

We are hiring dynamic and customer-focused Technical Sales Executives for our Inbound International BPO process dealing with errors, antivirus solutions, and printer troubleshooting. This is a target-based sales role where you will assist customers with real-time technical issues and convert inquiries into successful sales of support plans, antivirus software, or related services.

Key Responsibilities:

• Handle inbound calls from international customers (USA) facing errors, malware/virus issues, or printer problems.
• Diagnose basic issues and recommend appropriate technical support services or software (e.g., antivirus, drivers, and service packages).
• Sell support plans or one-time services with a consultative approach.
• Explain technical solutions in simple, clear language to non-technical users.
• Convert technical concerns into sales opportunities by building trust and offering value.
• Accurately maintain customer interaction details in CRM systems.
• Meet and exceed daily/weekly/monthly sales and conversion targets.
• Coordinate with the support team for issue resolution when required.

Requirements:

• Minimum 3 year of experience in an international inbound tech sales process.
• Hands-on experience with issues, antivirus (Norton, McAfee, etc.), and printer troubleshooting (HP, Canon, Epson, etc.).
• Excellent spoken English and convincing skills.
• Strong ability to identify customer needs and pitch relevant services or software.
• Comfortable working in night shifts and high-paced environments.
• Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) is a plus.
• Knowledge of CRM platforms and basic PC/network troubleshooting.

Perks & Benefits:

• Fixed salary + attractive incentives & performance bonuses.
• Paid training and career advancement opportunities.
• Work with an experienced and supportive sales team.
• Access to technical tools and scripts for easier resolution.
• Health insurance and other employee benefits (as per company policy).

Join our international tech sales team and turn technical issues into revenue!