Technical Support Executive Inbound Voice Process

Technical Support Executive – Subscription Sales (Inbound Voice Process) | International BPO | Night Shift

Industry - International BPO | Technical Support | Inbound Sales | IT Services

Job Type - Full-Time

Process - Inbound Technical Support & Subscription Sales (US Process)

Experience - 3–5 Years

Salary - ₹35,000 – ₹60,000 Per Month + Unlimited Performance Incentives

Location - Mayur Vihar, Delhi 

Joining - Immediate Joiners Preferred

Job Summary

We are hiring experienced Technical Support Executives for an International BPO Inbound Voice Process specializing in Subscription Sales. The role involves assisting international customers with technical issues related to Printers, Antivirus Software, Email Services, PC Optimization, and Software Applications, while recommending suitable subscription plans and technical support packages.

Candidates with experience in Technical Support, Technical Sales, Subscription Sales, Printer Support, Antivirus Support, Email Troubleshooting, US Voice Process, or International BPO are encouraged to apply.

Key Responsibilities

• Handle inbound calls from international customers.
• Diagnose and resolve technical issues related to printers, antivirus software, email, Windows, and software applications.
• Recommend and sell annual technical support and subscription plans.
• Upsell premium technical services and software subscriptions.
• Deliver exceptional customer service and technical assistance.
• Maintain accurate customer records in CRM software.
• Achieve daily and monthly sales targets.
• Troubleshoot remotely using remote desktop tools.
• Follow quality standards, compliance, and call handling procedures.
• Build long-term customer relationships.

Required Skills

• Technical Support
• Inbound Technical Support
• Technical Sales
• Subscription Sales
• Printer Troubleshooting
• Antivirus Troubleshooting
• Email Configuration
• Outlook Support
• Windows Troubleshooting
• Software Installation
• Remote Desktop Support
• Customer Service
• Inbound Voice Process
• International Calling
• CRM Software
• Sales Closing
• Upselling
• Cross Selling
• Objection Handling
• Excellent English Communication

Preferred Candidate Profile

Candidates with experience in:

• International BPO
• Technical Support Process
• Technical Sales Process
• Printer Support
• Antivirus Support
• Email Support
• Microsoft Outlook Support
• Windows OS Support
• Remote Technical Support
• Subscription Sales
• Software Sales
• Inbound Voice Process
• US Process

Experience in companies such as Teleperformance, Concentrix, TELUS Digital, iEnergizer, TaskUs, Tech Mahindra, HCLTech, Wipro, Infosys BPM, Sutherland, Foundever (formerly Sitel), Genpact, TTEC, Conneqt, Firstsource, or similar International BPOs will be an added advantage.

Eligibility

• Graduate or Undergraduate.
• 3–5 years of experience in Technical Support or Technical Sales.
• Excellent spoken English.
• Strong troubleshooting and sales skills.
• Comfortable working in the US Night Shift.
• Immediate Joiners Preferred.

Employee Benefits

• Fixed Salary: ₹35,000–₹60,000 Per Month
• Unlimited Monthly Incentives
• Performance Bonus
• Paid Professional Training
• Career Growth Opportunities
• Employee Recognition Programs
• Paid Leaves
• International Work Environment

Job Locations

Delhi

• South Delhi
• North Delhi
• East Delhi
• West Delhi
• Central Delhi
• Nehru Place
• Okhla
• Saket
• Laxmi Nagar
• Dwarka

Noida

• Sector 16
• Sector 18
• Sector 62
• Sector 63
• Sector 125
• Sector 132
• Greater Noida

Gurgaon

• Cyber City
• Udyog Vihar
• Golf Course Road
• Sohna Road
• MG Road
• DLF Phase 2
• DLF Phase 3