What is the eligibility and qualification required for Technical Support Executive (International BPO) in Gurugram?

Candidates applying for this Technical Support Executive (International BPO) role should have a minimum qualification of Any Graduate. Experience required: 3-5 Years.

What is the salary package for Technical Support Executive (International BPO) in Gurugram?

The offered salary for this Technical Support Executive (International BPO) position is ₹5,00,000 - ₹6,00,000 P.A.. Pagaar India does not charge any placement fee or commission from candidates.

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Technical Support Executive (International BPO)

Featured

GIRI CONSULTANCYVerified

4.0(2,382 Reviews)

Phase 1, Gurugram, Haryana

FULL TIME

3-5 Years

₹5,00,000 - ₹6,00,000 P.A.

Posted 18/10/2026

Printer Troubleshooting ProcessEmail Configuration SupportAntivirus Technical SalesInternational BPO Night ShiftGurgaon IT JobsTechnical Voice ProcessRemote Diagnostics Expert

Printer Troubleshooting ProcessEmail Configuration Support+11 more

Job Description

Job Description: Technical Support Executive (International BPO) 9650225383

Location: Gurgaon / Gurugram (On-site)
Process: International Voice / Technical Troubleshooting (Printer, Email & Antivirus)
Shift: Alternate / Rotational Night Shifts (US Hours)
Experience Required: 3 to 5 Years
Compensation: ₹40,000 – ₹50,000 per month + Performance Incentives
Joining Status: Immediate Joiner Preferred

Position Overview

We are looking for an experienced, detail-oriented Technical Support Executive to join our premier international technical troubleshooting team in Gurgaon. The ideal candidate will have strong verbal communication skills and a deep understanding of remote support infrastructure. You will handle inbound calls from global customers, diagnose technical glitches, and resolve software, hardware connectivity, and application issues relating to Printers, Email clients, and Antivirus suites.

Core Responsibilities

Troubleshooting & Diagnostics: Identify, analyze, and resolve technical issues reported by overseas users regarding peripheral configurations, application security, and network settings.
Printer Support: Resolve driver compatibility errors, spooler freezes, wireless configuration bugs, and local/network setup failures.
Email Client Support: Assist clients with IMAP/POP3 configuration, server synchronizations, password authentication blocks, and security settings on platforms like Outlook, Gmail, and Yahoo.
Antivirus & Security Support: Troubleshoot installation errors, firewall blockages, spyware definitions updates, and false-positive software conflicts.
Customer Experience Execution: Deliver high-quality support while maintaining low Average Handling Times (AHT) and achieving target Customer Satisfaction (CSAT) scores.
CRM Documentation: Log and categorize all client issues, diagnostic actions, and resolutions precisely within the internal database.

Candidate Requirements

Experience: Strictly 3 to 5 years of verified experience in an international technical voice process.
Linguistic Skills: Strong command over spoken English with a highly clear, neutral accent.
Technical Domain Expertise: Proven experience diagnosing Printer configurations, Email servers, and Antivirus packages.
Shift Adaptability: Comfortable working regular night shifts to align with international time zones.
Notice Period: Looking for candidates who are immediate joiners or have a maximum notice period of 7 days.